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Support Engineer
Found in: Talent IN C2 - 6 days ago
Ericsson Gurugram, IndiaDescription · Join our Team · About this opportunity · The support engineer is a member of a team with high skills in supporting customers, 1st line engineers and 3rd part in advanced troubleshooting, fault isolation and remediation, to secure availability and fast resolution o ...
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IT Support Engineer
Found in: Talent IN 2A C2 - 1 day ago
ARAHAS TECHNOLOGIES PRIVATE LIMITED Gurgaon/Gurugram, India permanentJob Description : · We are seeking a talented IT/Business Applications Professional with a 5 plus years of experience to join our IT team. The ideal candidate will possess a strong background in both technical IT solutions and business applications, with a focus on enhancing effi ...
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Desktop Support Engineer
Found in: Appcast Linkedin IN C2 - 7 hours ago
ThoughtSol Infotech Pvt. Ltd Gurugram, IndiaJob description · We are seeking skilled Desktop Support Engineers to provide technical assistance and support for our organization's desktop computing environment. The successful candidate will be responsible for resolving hardware and software issues, installing and configuring ...
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Trade Support Engineer
Found in: Talent IN 2A C2 - 4 days ago
Graviton Research Capital LLP Gurugram, IndiaGraviton Research Capital is a privately funded quantitative trading firm striving for excellence in financial markets' research. We are seeking a skilled Trade Support Engineer to join our team, focusing on providing comprehensive technical support for our trading operations in ...
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Tech Support Engineer
Found in: Talent IN 2A C2 - 7 hours ago
Birdeye Gurugram, IndiaJob Description -Tech Support Engineer · Experience - 3 to 10 years · Note- Excellent communication is a must · Why Birdeye? · Once upon a time, local businesses could attract customers through advertising and word of · mouth. But today consumers choose businesses based on onlin ...
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Production Support Engineer
Found in: Talent IN 2A C2 - 5 days ago
DealShare Gurugram, IndiaPosition : Production Support Engineer · Experience : 2 Years · Location : Gurgaon · Job Summary: Provide technical support, troubleshoot issues, implement workarounds, and collaborate with cross-functional teams to ensure high system availability and performance. · Key Responsi ...
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Technical Support Engineer
Found in: Talent IN 2A C2 - 10 hours ago
Yo HR Consultancy Gurgaon/Gurugram, India permanentJob Description: · Title: Technical Support Engineer · Experience: 3 to 7 years · Location: Gurugram · Role And Responsibilities: · - Talk and write about ConnectMaster to customers and partners · - Hold remote sessions and web meetings with customers and partners independent ...
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Production Support Engineer
Found in: Talent IN 2A C2 - 6 hours ago
DealShare Gurugram, IndiaAbout the job · Position : Production Support Engineer · Experience : 2 Years · Location : Gurgaon · Job Summary : · Provide technical support, troubleshoot issues, implement workarounds, and collaborate with cross-functional teams to ensure high system availability and performa ...
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Desktop Support Engineer
Found in: Talent IN 2A C2 - 7 hours ago
3i Infotech Ltd. Gurugram, IndiaJob responsibilities · IT Support: Troubleshooting Various IT Related issues such as Laptop, Desktop, Server, Printer, Video Conferencing unit, outlook configuration. · Location - Gurgaon · Experience -6months to 1year · Interview mode - F2F · Budget -2.5lpa · Education - · ...
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Support Engineer, SFT
Found in: beBee S2 IN - 1 day ago
Amazon Gurugram, India· JOB DESCRIPTION · Amazon India is seeking world class Support Engineers for their EasyShip Development team located in Gurgaon. The ideal candidate is expected to provide quality first-tier systems and event management for the global technical operations of various customer f ...
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Desktop Support Engineer
Found in: Talent IN C2 - 2 days ago
Aces Global Consulting Pvt Ltd Gurugram, India Full timeProfile - Desktop Support Engineer · Location -Gurgaon Sector 32 · Budget - 23 K CTC · EXP - 2+ yrs · NP- Immediate Joiner, 15 days · Skills - Windows, Desktop support Engineer, Ubuntu, Linux, Server Installation · Requirements:- · Address user tickets regarding hardware, softwar ...
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Product Support Engineer
Found in: Talent IN C2 - 5 days ago
TEOCO Gurugram, IndiaDUTIES & RESPONSIBILITIES · Providing technical support for TEOCO software (tools / technology) via email, telephonically, remote Webex sessions or on-site (on need basis). · Providing support on-site or off-site in three main areas: InstallationUpgradeTroubleshooting · Provide ...
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Desktop Support Engineer
Found in: Talent IN C2 - 2 days ago
Expertia ATS Gurugram, India Full timeWe are hiring for PAN India · Delhi ,Mumbai Chennai kolkatta and other Locations as well · Desktop Support -L1 · Desktop Support -L2 · Please share your CV on komal,- · Technical Specialist (L2) Storage and Backup is an individual contributing role and will be responsible to ...
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Technical Support Engineer
Found in: Talent IN 2A C2 - 10 hours ago
SPN Globe Gurgaon/Gurugram, India permanentJob description : · Key Responsibilities : · Talk and write about ConnectMaster to customers and partners · Hold remote sessions and web meetings with customers and partners independently · Organized and customer-focused with the ability to work both independently and in a team · ...
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Product Support Engineer
Found in: Talent IN C2 - 5 days ago
TEOCO Gurugram, IndiaDUTIES & RESPONSIBILITIES · This person will be responsible for the day to day product support of TEOCO Planning Tools installed at global customer base. This includes day to day troubleshooting, monitoring, and assisting with product support queries to customer on ASSET Radio P ...
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O365 Support Engineer
Found in: Talent IN C2 - 1 day ago
Siemens Energy Gurugram, India Full timeO365 Support Engineer - Teams · About the Role · Location India Haryana Gurugram Remote vs. Office Hybrid (Remote/Office) Company Siemens Energy Industrial Turbomachinery India Private Limited Organization EVP Global Functions Business Unit Information Technology Full / Part t ...
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Cloud Support Engineer
Found in: Talent IN C2 - 5 days ago
Milliman Gurugram, India Full timeJob Summary · The Cloud Support Engineer performs a variety of tasks related to designing, planning, managing, maintaining, and supporting cloud-based applications and infrastructure. Supporting multiple cloud providers, AWS and Azure, and other technical platforms like M365 and ...
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Sailpoint Support Engineer
Found in: Talent IN C2 - 9 hours ago
Nityo Infotech Gurugram, IndiaResponsibilities: · • Troubleshoot and resolve complex technical problems related to SailPoint reported by our customers. · • Lead the incident call with diverse stakeholder · • Apply and test fixes in Non-Prod, and Production environment · • Document problem solutions in knowle ...
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technical support engineer
Found in: Talent IN 2 C2 - 7 hours ago
WSNE Consulting Pvt.. Ltd. - IT Gurugram, IndiaHiring for US Process B2B Profile. · 12th Pass with min.1 year of technical experience (active directory/DNS/Server/O365 etc) can apply. · Salary Upto 7.50 LPA · 5 Days working · 24*7 Shifts · *WFH till further notice* · Required Candidate profile · Must have minimum 1 year of te ...
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Technical Customer Support Engineer
Found in: Appcast Linkedin IN C2 - 5 days ago
Statiq Gurugram, IndiaJob Role: Tech Support Engineer - Linux and IT Networking · Location: Gurugram · Sector: Electric Vehicle Charging · Job Type: Full-Time · Experience: 1+ · Department: Information and Technology · Why Statiq? · Statiq was born with the idea of making sustainable transportation a ...
Software Support Engineer - Gurugram, India - GreyOrange
Description
Software Support Engineer
The Software Support Engineer is responsible for providing technical assistance and support to our customers 24/7/365. This role requires excellent communication skills, problem-solving abilities, and a deep understanding of the GO Software ecosystem running the Warehouse operations. Responsibilities include Technical Support, Critical Issue Resolution, Training & Documentation, System Monitoring, and Collaboration with internal and external stakeholders.
In summary, Software Support is crucial in ensuring user satisfaction and resolving software-related issues. They collaborate with various teams, provide technical assistance, and contribute to improving software applications. Strong technical knowledge, problem-solving skills, effective communication, and customer focus are essential in this role.
Responsibilities:
Responsible for efficiently handling and resolving technical issues passed on by L2.
Ensure timely and effective action as per decided workflow basis priority and severity for each ticket.
*Should ensure maximum issues are resolved without L4/R&D involvement.
*Should ensure adherence to committed SLAs for each reported issue.
*Should follow ticketing SOPs and ensure tickets are generated for R&D with all relevant technical details captured for every issue.
*Should follow internal escalation matrix based on severity and resolution time.
*Should ensure all relevant site-specific technical documentation and documentation regarding new product lines and/or features are accurately captured from R&D and shared with the Client Service team.
*Should support CSMs in developing an eminently capable and technically competent team of assistant client service managers and service engineers.
*Responsible for creating and monitoring software and hardware component-wise reliability metrics for each installation.
*Should develop a framework to predict potential/future failures and ensure requisite preventive measures are taken
Required :
*Engineering graduate with at least 6 months of experience in a 24*7 Software Support role.
*Experience with Linux/Unix
*Experience with SQL
*Experience with scripting - Python/Shell.
*Must have strong communication skills.
Preferred : (Good to have)
Should be open to travel outside India - US/Europe.
Candidates with B1/B2 Visa will be preferred.
Equal Opportunity Employer
GreyOrange Inc. is an equal employment opportunity employer. The company's policy is not to discriminate against any applicant or employee based on race, color, religion, national origin,
gender, age, sexual orientation, gender identity or expression, veteran status, marital status, mental or physical disability, and genetic information, or any other basis protected by applicable law. GreyOrange also prohibits harassment of applicants or employees based on any of these protected categories.