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Gurgaon

    Team Leader - Gurugram, India - IGT Solutions

    Default job background
    Technology / Internet
    Description

    Roles and Responsibilities

    Manage team of 15 20 Team Members

    Managing Team Performance Productivity // Quality // Shrinkage // Attrition

    Coaching new team members

    Review processes and come up with recommendation which can help to improve overall performance / CSAT

    Identify TNI and bridge process gaps

    Weekly monitoring and coaching to team members

    Floor support and handling escalations

    Manage and achieve IC targets

    Maintain AHT levels as per the given targets for different tenure bucket

    Basic knowledge of computers and MS excel

    we need International Process handling exp

    Experience in handling a team and ability to manage team members and subordinates - Preferred

    Strong supervisory skills

    Excellent written and verbal communication skills in English

    Organized and Methodical

    Flexible for 24*7 environment

    6 days working

    WFO


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