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    Team Leader - Gurgaon, India - timesjobs

    timesjobs
    timesjobs Gurgaon, India

    1 week ago

    Default job background
    Full time
    Description
    :
    Team Leader - GGN


    Location:
    Gurgaon, IN, 122003


    Job Segment:
    Manager, BPO, Call Center, Management, Operations, Customer Service


    Req ID#:
    382357


    Education:
    Graduate


    Responsibilities:
    Team management experience
    Communication skills- B2 High/C1 Level
    Minimum of 1 years experience within a contact Centre environment as a Team Manager
    Experience within customer services (Voice process)
    Excellent leadership and communication skills
    Should be comfortable with rotational shifts & Week Offs
    Strong coaching and people-development skills through call listening, quality feedback, etc.
    Ability to deal with demanding customers and escalations
    Energetic and motivating individual
    Creative thinking

    Team Leader US - Gurgaon


    Education:

    HSC

    Experience:
    Minimum 1 year of experience as a TL

    Process:
    International (International Process only should apply)

    Background:
    BPO Experience


    Shift Window:
    24 x 7

    Weekoffs:
    Any 2 days in a week

    Experience Target:
    Experience in handling team; have managed clients; hands on excel and people management skills

    Skills:
    Good communication skills; Excel knowledge; People management; Leadership skills; Quick Learner; Adaptability, handled attrition & shrinkage

    Notice Period:
    Minimum 30 days or immediate


    Responsibilities:
    Team management experience
    Communication skills- B2 High/C1 Level
    Minimum of 1 years experience within a contact Centre environment as a Team Manager
    Experience within customer services (Voice process)
    Excellent leadership and communication skills
    Should be comfortable with rotational shifts & Week Offs
    Strong coaching and people-development skills through call listening, quality feedback, etc.
    Ability to deal with demanding customers and escalations
    Energetic and motivating individual
    Creative thinking
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