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    Operation Deal Manager - Bengaluru, India - Microsoft

    Microsoft
    Microsoft Bengaluru, India

    4 hours ago

    Microsoft background
    Full time
    Description

    Overview

    Microsoft Business Operations serves as the central processing center for Microsoft, handling some of the most critical business functions across the company. We manage thousands of launches, millions of transactions, process billions of dollars in revenue, and protect the company from a multitude of risks—across all regions and all markets.

    OSC – Operations Service Centre team support field and partner engagements, regional revenue processing, and the Deploy, Transact, Protect and Optimize phases of our operating model, process support, Customer Lifecycle operations and execution of Microsoft Incentive Operations.

    We are seeking an experienced and detail-oriented Order Management Specialist to join our team. The successful candidate will be responsible for managing customer orders from start to finish, ensuring accuracy, timely processing, and exceptional customer service. This role plays a critical part in our commitment to delivering high-quality products/services to our customers.

    Microsoft's mission is to empower every person and every organization on the planet to achieve more, and we're dedicated to this mission across every aspect of our company. Our culture is centered on embracing a growth mindset and encouraging teams and leaders to bring their best each day. Join us and help shape the future of the world.

    Qualifications

    Required Qualifications:

  • Bachelor's degree of Commerce, Business Admin or related AND experience in order management, customer service, or a relevant field with at least 3+ year of experience.
  • OR equivalent experience.

    • Preferred Qualifications:

  • Proficiency in order management software - Oracle 12 or other version.
  • Demonstrated practical knowledge of the Microsoft Office Suite.

    • Responsibilities

  • Receive and review customer orders via various channels (phone, email, online platforms).
  • Verify order accuracy, pricing, and availability of products/services.
  • Coordinate with internal teams, including sales, warehouse, and logistics, to ensure timely order fulfilment.
  • Process orders into the company's order management system- Oracle R12 with precision.
  • Monitor and track order progress, addressing any issues or delays proactively.
  • Communicate order status and updates to customers promptly.
  • Resolve order discrepancies and billing issues professionally and efficiently.
  • Handle customer inquiries and provide exceptional customer support.
  • Maintain accurate and organized order records and documentation.
  • Collaborate with cross-functional teams to improve order management processes.
  • Continuously strive to enhance customer satisfaction through order management excellence.
  • Willingness to work in Eastern Standard Time (EST pm – 2.30 am IST)
    • Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect
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