- Excellent English communication skills.
- Required with an experience of international voice profile(global clients) - Inbound/Outbound (technical support). Preferably US.
- Experience with atleast L1 Desktop troubleshooting. The role will require L1 ServiceDesk skills only as the team only manages L1 troubleshooting for Desktop and third party application support, the team is majorly into catching and dispatching of issue tickets.
- years of experience (preferable).
- Experience working in 24X7 voice support functions.
- Ready to work in shifts with non-weekend Weekly offs is a requirement for this role.
- Experience working on ACD(Automatic call distributor) would be preferable.
- Ticket management experience - Preferable with experience in ticketing tools like CASD, Remedy, SNOW etc. Incident management and information on Incident life cycle is a must.
- L1 Experience working on Citrix, AD management, office/desktop trouble shooting will be required.
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Service Desk
Found in: Talent IN C2 - 6 hours ago
Vimerse Infotech Inc Pune, India Full timeJOB DESCRIPTION · Deliver high quality customer service and technical support to our US and Global clients. · Resolve technical issues and answer queries surrounding computer hardware, software, · network, and telecommunications systems that originate by telephone, voice mail, ...
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Service Desk Agent
Found in: Talent IN C2 - 1 day ago
Serrala Center of Excellence Pune, IndiaAs a Service desk agent andpart of the Global IT team you will play a pivotal role inevaluating and improving the functionality of our enduser ITsystems and applications. This is a dynamic role that requiressolid IT system analysis knowledge and expertise to succeed as aservice d ...
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Senior Service Desk Analyst
Found in: Talent IN 2A C2 - 3 days ago
TransPerfect Pune, IndiaOVERVIEW · Under general supervision, in a 24/7 online Service Desk (Semi-Technical), the Senior Service Desk Analyst will assist Customers by performing the tasks requested through assigned escalated Service Request, Incident, and Changes. This role would be the on-floor assista ...
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Service Desk Team Lead
Found in: Talent IN 2A C2 - 2 days ago
Tech Mahindra Pune, IndiaWork Experience · years experience in managing a team preferably in Service Desk / Helpdesk / Technical Support / Contact Center background · with experience in supporting International customer (with Retail Service Desk) are preferred · Technical Skills · Certified (preferable) ...
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Senior Service Desk Analyst
Found in: Talent IN 2A C2 - 1 day ago
TransPerfect Pune, IndiaOVERVIEWUnder general supervision, in a 24/7 online Service Desk (Semi-Technical), the Senior Service Desk Analyst will assist Customers by performing the tasks requested through assigned escalated Service Request, Incident, and Changes. This role would be the on-floor assistance ...
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Junior IT Service Desk Analyst
Found in: Talent IN C2 - 5 days ago
Stefanini Pune, IndiaJob Description · Details: Provide 1st level support to our internal customers through the ticketing system based on defined ITIL processes. · Be logged-in and available to answer calls through our global Service Desk call center solution. · Actively participate in team meeting ...
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Walk-In for Technical Service Desk Voice process on 9th
Found in: Talent IN 2A C2 - 1 day ago
Infosys BPM Pune, IndiaGreetings from Infosys BPM Ltd., · We are hiring for Technical Service Desk Voice process at Pune location. If interested, please walk-in for interview on 9th or 10th May at Hinjewadi Phase 1, Pune. · Note: Work location for this job role is at Pune, Maharashtra. · Note: Please c ...
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Walk-In for Technical Service Desk Voice process on 9th
Found in: Talent IN 2A C2 - 1 day ago
Infosys BPM Pune, IndiaGreetings from Infosys BPM Ltd., · We are hiring for Technical Service Desk Voice process at Pune location. If interested, please walk-in for interview on 9th or 10th May at Hinjewadi Phase 1, Pune. · Note: Work location for this job role is at Pune, Maharashtra. · Note: Please c ...
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Workplace Engineering Track Consultant
Found in: Talent IN 2A C2 - 4 days ago
Yantran LLC Pune, IndiaTitle: Workplace Engineering Track Consultant · Skills: · O365 Admin,Airwatch:MDM Deskside,Altiris Endpoint Mgmt-Deskside,Asset Mgmt Services(Hardware),Asset Mgmt Services(Software),BBCA(BMC CM /Marimba)-Deskside,Blackberry Enterprise Services,Bomgar - Deskside,BYOD:MDM Deskside, ...
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Front Desk Receptionist
Found in: Talent IN 2A C2 - 8 hours ago
Circuit House Pune, IndiaRole Description · This is a full-time role for a Front Desk Receptionist at Circuit House Restaurant in Pune. As a Front Desk Receptionist, your responsibilities will include greeting and assisting visitors, answering phone calls, managing appointments, and performing clerical t ...
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Front Desk Receptionist
Found in: Talent IN 2A C2 - 4 days ago
ALIV - Regenerative Wellness • IV Drip Therapy • Autologous Cell Fraction Therapy Pune, IndiaJob Description (JD) for a Front Desk Receptionist at a Medical Practice · Position: Front Desk Receptionist · Location: Bund Garden - PUNE · Job Type: [Full-time] · Job Summary: The Front Desk Receptionist is the first point of contact for patients at our medical practice. The p ...
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Guest Relations Executive
Found in: Talent IN 2A C2 - 8 hours ago
Nyati Group Pune, IndiaAbout Company: · Nyati Group combines the dual ethos of integrity and aesthetics in building futuristic landmarks. With customer at the core of all its endeavours, every project under the Nyati brand is conceptualised keeping in mind the aspirations of the buyer. This helps us to ...
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Business Development Executive
Found in: Appcast Linkedin IN C2 - 1 day ago
New India Co-Operative Bank Limited., Mumbai Pune, IndiaJob Summary : · Business Development Executive is responsible for developing accounts and maintaining the momentum of opportunities through the pipeline. Increases the value of current customers while conducting market research to identify new markets and customer needs. Identif ...
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Network Engineer
Found in: Talent IN 2A C2 - 4 days ago
GTT Pune, IndiaRole Summary: · The Tier 1 Engineer will provide first line technical support to GTT's customers across an international base. The successful candidate will require an aptitude for working with a variety of Information and Communications Technology (ICT) portfolio of products and ...
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Senior ServiceNow Developer
Found in: Talent IN 2A C2 - 4 days ago
FolkServ Pune, IndiaLocation: Pune · Responsibilities · 3+ experience in ServiceNow as Developer · Very Good Technical Knowledge about the platform · CIS - ITSM, CIS - ITOM · CAD (Preferred) · Implementation experience on ITSM, ITOM, CSM, GRC or SecOps · Job Description: · Designing, configuring, de ...
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Senior Manager
Found in: Talent IN 2A C2 - 4 days ago
Top MNC Jobs with High Salary Pune, IndiaJob Description · years of experience in Id Access Management/Service Desk (L1, L2) Operations for Large Global Clients · have significant exposure of Deal Cycle, Solutioning, Deal structuring and commercials. · in program and project management in cross-functional roles with si ...
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Sap Advanced Business Application Programming Developer
Found in: Talent IN 2A C2 - 4 days ago
Onama Consultants Pvt Ltd Pune, IndiaExperience - 5-7yrs · Salary Range - upto 16LPA · Job Description - · • Support in Incidents, Problems & Help Desk Service request resolution · • Monitor, track, resolve and report tickets. · • Assist to Perform root cause analysis & impact assessments. · • Support in Document ...
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Editorial Advisor
Found in: Talent IN 2A C2 - 8 hours ago
Springer Nature Group Pune, IndiaJob Title: Editorial Advisor · Location(s): Pune · About the Brand · Springer Nature Technology and Publishing Solutions, is the technology and publishing solutions arm of the Springer Nature Group. We leverage our insight in the publishing domain and acquire, produce and deliver ...
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Editorial Advisor
Found in: Appcast Linkedin IN C2 - 8 hours ago
Springer Nature Group Pune, IndiaAbout the Brand · Springer Nature Technology and Publishing Solutions, is the technology and publishing solutions arm of the Springer Nature Group. We leverage our insight in the publishing domain and acquire, produce and deliver content across media and markets using our Technol ...
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Managed Service Lead
Found in: Appcast Linkedin IN C2 - 8 hours ago
Bohiyaanam Talent Solutions Pune, IndiaRole: Managed Service Lead · Location: Pune · Experience Preferred: 10+ Years · Job Description: · Lead a team of managed service professionals, including service desk analysts, system administrators, network engineers, and other technical staff. · Define and implement service d ...
Associate Service Desk - Pune, India - Mindpool Technologies
Description
Mindpool is hiring for an Associate Service Desk in Pune.Job Requirement:
Mindpool Technologies Limited is one of the renowned development and digital marketing firm with a decade long experience. We design strategies and solutions that are tailored specifically to your business vision. What makes us strong are our diverse expertise and a proven record of working with every industry type. We are powered with a strong team of certified and promising professionals. Our unique approach and innovative thinking have helped many businesses to expand and gain recognition. Accredited with ISO 9001:2015 and ISO/IEC 27001:2013, Mindpool has proven to be a trusted technology partner to our clients by maintaining a high standard of products/service