Jobs
>
Mumbai

    Associate Manager - Mumbai, India - Skill Ventory

    Skill Ventory
    Skill Ventory Mumbai, India

    6 days ago

    Skill Ventory background
    Description
    Roles and Responsibilities

    Responsibilities:
    Job Overview
    Highly focused and result oriented leadership role to enable successful service delivery operations for Trade Payments. Ability to look beyond conformity to SLA and deliver business value.

    Candidates will be accountable to present
    MIS reports supported by insights to stakeholders and senior management, effectuating strategy enhancing business relations.

    The role also requires creating and sustaining an environment that fosters process improvement opportunities whilst motivating, coaching, mentoring and identifying training needs for team members.

    Candidate should be well versed with knowledge of end to end Order Management process with a strong commitment to team environment dynamics and ability to contribute expertise and follow leadership directive at appropriate time in high demand situations.

    Utilizes project management skills in coordination with organizational and relational abilities to promote excellence in teamwork and service.
    Job Responsibilities
    Service Delivery
    Provide process expert service to team member, also able to individually contribute as needed by the business. Partner with Sales and ICS stakeholders to identify "time-saving" and "cost-saving" opportunities
    Reduction in the number of queries by providing solutions to the team thereby reducing the "Days to Process"
    Conduct calibration calls with the stakeholders to understand expectations, provide feedback and reports.
    Contribute to new process releases and system enhancements by providing insight and performing tests

    Monitor performance to ensure smooth functioning in accordance to the pre-set deadlines, procedures and service standards (SLAs) and ensure accurate calculation.

    Maintain the team's quality in service delivery by ensuring that it is updated on process knowledge, providing expert technical referral support & setting and conducting monthly product knowledge tests (PKTs) for team members
    Ensure Backups & cross trainings in place for all processes
    Resolve process related issues and document issues involving US
    Process and manage all standardized and non-standardized client escalations by conducting research/fact-finding and recommend mitigation control.

    Conduct need assessment for the team members through audits and discuss errors/escalations with the team with the objective of finding solution for mitigation.

    Identify, recommend and facilitate the implementation of process improvement initiatives to
    optimize efficiency.
    Baseline the Service Level Agreement (SLA) for the previous months and arrive at revised targets whenever required.
    Provide Regional /Customer expiry and manage customer nuances.
    Service Excellence
    Workflow Management
    o Plan, coordinate, and supervise activities related to the distribution of work
    o Assessment and allocation of incoming work, in accordance with service levels and work prioritization matrix
    o Reallocation of work due to any unplanned absenteeism to ensure delivery timelines
    o Resolve and respond to escalations on a timely manner
    o Ensure communication with stakeholders are timely and appropriate
    o Update and maintain the team competency log to provide an accurate status of team competency matrix at all times
    o To discuss workflow targets with individuals and provide relevant feedback to manager

    MIS
    o Stream Lining MI reports used in operations and preparation of Dashboard
    o Proactively identify problems and present suitable solutions
    o Ensuring compliance to internal and external regulations and procedures
    o Preparing and analyzing daily and monthly reports for Service Delivery
    o Ensure accurate and timely reporting to all stake holders
    o Keep stakeholders informed of the progress made during peak work load / critical months
    Knowledge Management
    o Lead, motivate, counsel, develop and coach newly recruited team members to meet their KPI's, mainly accuracy & Productivity
    o Ensure strong, clear process documentation and controls are in place & review them every 6 months.
    o Performance review conducted on weekly basis for new entrants
    o Ensure an error log in place to perform, Error Analysis to suggest development plan
    Talent & Org

    Weekly 1:1 with team members

    Conduct Month team meetings to update team on progress / Issues & feedback from Client / GBS leadership team
    Lead, develop and coach team members on their performance and personality
    Set clear Objectives at beginning of the year & provide periodic feedback on the progress
    Others
    Lead and deliver on HMM goals as agreed with the business
    Educate and institutionalize CI tool implementation & practices within process
    BCP / SOX compliance – ensure compliance and documentation
  • JPMorgan Chase Bank, N.A.

    Managed Solutions Investor Relations- Associate

    3 weeks ago

    JPMorgan Chase Bank, N.A. Mumbai, India

    You are a strategic thinker passionate about driving solutions using financial services skills. You have found the right team. · As the Managed Solutions professional in our Investor Relations team you will spend each day defining, refining and delivering set goals for our firm · ...

  • HSBC

    Managing Associate General Counsel Wealth and

    5 days ago

    HSBC Mumbai, Maharashtra, India

    -Job description · **Some careers open more doors than others.** · If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take ...

  • Dentsu Creative

    Associate Manager

    2 weeks ago

    Dentsu Creative Mumbai, India

    About Dentsu International India: · Awarded the Oscars of the advertising world, The Cannes Global Agency of the Year 2022 (a first for India) Dentsu international comprises of six leadership brands - Carat, dentsu X, iProspect, Isobar, dentsuMB and Merkle, each supported by its ...

  • Dentsu Creative

    Associate Manager

    2 weeks ago

    Dentsu Creative Mumbai, India

    About Dentsu International India: · Awarded the Oscars of the advertising world, The Cannes Global Agency of the Year 2022 (a first for India) Dentsu international comprises of six leadership brands - Carat, dentsu X, iProspect, Isobar, dentsuMB and Merkle, each supported by its ...

  • Navi

    Associate Manager

    6 days ago

    Navi mumbai, India

    About Navi · Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on o ...

  • MTC Group

    Associate Manager

    1 week ago

    MTC Group Mumbai, India

    Duties & Responsibilities - · Preparation of Monthly reporting and analysis for the management. · Monthly closing and ensure Compliance of General Accepted Accounting Procedure and performing all the necessary controls. . · Preparation of lndAS Compliant Consolidated and Branch F ...

  • Liminal Custody Solutions

    Associate Manager

    2 weeks ago

    Liminal Custody Solutions Mumbai, India

    About Liminal: · At Liminal our mission is to simplify self custody. We make digital assets safer, efficient and rewarding for individuals and businesses without giving up control and ownership.Liminal is an enterprise-grade platform that offers a robust infrastructure for manag ...

  • ANITZ HR SERVICES

    Associate Manager

    2 weeks ago

    ANITZ HR SERVICES Mumbai, India

    Position Associate ManagerTaxation · RoleOverview: · Thisrole is to lead and manage multiple operations of the tax practicearea and to deliver quality tax services that will increase firm sreputation. Serve as business advisor to our clients aiming atmaximizing engagement and ach ...

  • MSLGROUP India

    Management Associate

    6 days ago

    MSLGROUP India mumbai, India

    Top 5 things you will do in your role: · Understanding the client's brief - the client has many things to say. your job will be to go through the brief and understand what needs to really said and done. · Research - find the facts you need to start work, and use that informat ...

  • Careerfit

    Associate Manager

    3 weeks ago

    Careerfit Mumbai, India

    Responsibilities: · Develop comprehensive media plans to meet client objectives, including selecting appropriate media channels, negotiating rates, and allocating budgets effectively. · Collaborate with clients, account managers, and creative teams to understand campaign objectiv ...

  • Standard Chartered Bank

    Associate Manager

    1 week ago

    Standard Chartered Bank mumbai, India

    Role Responsibilities · To monitor the day-to-day processing & customer service activities related to CPC with the primary purpose of meeting service standards. · To resolve customer queries/complaints, service-related issues. · To ensure compliance of all internal procedures ...

  • Liminal Custody Solutions

    Associate Manager/Manager

    2 weeks ago

    Liminal Custody Solutions Mumbai, India

    Description · About Liminal: · At Liminal our mission is to simplify self custody. We make digital assets safer, efficient and rewarding for individuals and businesses without giving up control and ownership.Liminal is an enterprise-grade platform that offers a robust infrastruct ...

  • QCENTRIO PRIVATE LIMITED

    Associate Manager

    6 days ago

    QCENTRIO PRIVATE LIMITED Mumbai, India permanent

    Job Duties & Responsibilities : · - Grasp the business domain and the database structure of the respective module · - Decode the business requirements into technical requirements · - Design, code, unit test and debug the Java code · - Complete code development to ensure product ...

  • Lubrizol Corporation

    Associate Manager

    6 days ago

    Lubrizol Corporation mumbai, India

    About Lubrizol · The Lubrizol Corporation, a Berkshire Hathaway company, is a specialty chemical company whose science delivers sustainable solutions to advance mobility, improve wellbeing and enhance modern life. Founded in 1928, Lubrizol owns and operates more than 100 manufac ...

  • The Lubrizol Corporation

    Associate Manager

    6 days ago

    The Lubrizol Corporation mumbai, India

    We value diversity in professional backgrounds and life experiences. By enabling a consistent, unbiased, and transparent recruitment process, Lubrizol seeks to create a positive experience for candidates so we can get to know them at their best. We recognise unique work and life ...

  • Lubrizol Corporation

    Associate Manager

    2 weeks ago

    Lubrizol Corporation Mumbai, India

    About Lubrizol · The Lubrizol Corporation, a Berkshire Hathaway company, is a specialty chemical company whose science delivers sustainable solutions to advance mobility, improve wellbeing and enhance modern life. Founded in 1928, Lubrizol owns and operates more than 100 manufac ...

  • 360 ECS Limited

    Associate Manager

    1 week ago

    360 ECS Limited mumbai, India Full time

    Candidate should be BE in Electrical Engineering with minimum 4 to 5 years or Diploma in Electrical Engineering with 6 to 8 years of relevant experience in design and execution of residential and commercial projects. · Candidate should meet below Job description, · Technical: ...

  • Corporate Resources

    Associate Manager

    6 days ago

    Corporate Resources mumbai, India

    Job Description Good experience of programming in Java. · Experience working with SQL including complex queries, stored procedures, views, database design and solid understanding of database concepts (preferably SQL Server) · Experience of both Linux and Windows environments, s ...

  • 360 ECS Limited

    Associate Manager

    1 week ago

    360 ECS Limited Mumbai, India

    Candidate should be BE · in · Electrical Engineering · with minimum 4 to 5 years · or · Diploma in · Electrical Engineering · with · 6 to 8 years of relevant experience in design and execution of residential and commercial projects. · Candidate should meet below Job description, ...

  • MSLGROUP India

    Management Associate

    1 week ago

    MSLGROUP India Mumbai, India

    Top 5 things you will do in your role:Understanding the client's brief · - the client has many things to say. your job will be to go through the brief and understand what needs to really said and done.Research - · find the facts you need to start work, and use that information to ...