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    Key Accounts Manager - Mumbai, India - POORNATHA

    POORNATHA
    POORNATHA Mumbai, India

    5 days ago

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    Description
    Job Description
    • Key responsibilities - Including but not limited to,
    1. Onboard new customers
    2. Follow up on renewals
    3. Encourage upsells and cross-sells
    4. Build relationships between customers and the support team
    • Develop trust relationships with a portfolio of major clients.
    • Acquire a thorough understanding of key customer needs and requirements.
    • Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
    • Ensure the correct products and services are delivered to customers in a timely manner.
    • Serve as the link of communication between key customers and internal teams (Keeping the client posted)
    • Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
    • Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
    • Networking and handling Senior Executives in Corporates (CxOs, Directors Etc.)



    Requirements

    • 0 to 2 years of experience.
    • Customer-First Mindset.
    • Relationship Management and Managing Expectations.
    • Excellent verbal and written communication skills.
    • Research and presentation skills.

    Profile Summary: You love talking to different stakeholders (internal and external) to manage and exceed client expectations. You go above and beyond to ensure customer delight and always push for excellence.

    Requirements
    1. 0 to 2 years of experience. 2. Customer-First Mindset. 3. Relationship Management and Managing Expectations. 4. Excellent verbal and written communication skills. 5. Research and presentation skills. Profile Summary: You love talking to different stakeholders (internal and external) to manage and exceed client expectations. You go above and beyond to ensure customer delight and always push for excellence.
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