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    Account Manager - Mumbai, India - FoxyMoron

    FoxyMoron
    FoxyMoron Mumbai, India

    1 week ago

    Default job background
    Marketing / Advertising / Public Relations
    Description

    Strategic

    • Receive medium - large client briefs and decode them with the team
    • Review client briefs received & decoded by Associate Managers and Sr. Executives

    Communication & Coordination

    • Regular touch-base calls and meetings with clients to provide updates, collect feedback, build relationship , understand client's strategic / growth plans and identify upsell opportunities
    • Daily communication with clients to provide updates and collect feedback
    • Ensure timely and prompt action (by the team) basis client feedback
    • Ensure timely and proactive response to client emails (by self and by team)
    • Review accuracy and completeness of information to be shared with functional teams
    • Coordinate with functional teams to ensure timely, accurate and complete delivery of client work

    Account Management

    • Brainstorm with relevant teams for client pitches and execution of briefs
    • Ensure accurate referencing and industry benchmarking by the team
    • Review all postings going on social media platforms
    • Attend shoots and music recordings
    • Vendor management for outsourced work
    • Maintain and create campaign cost sheets
    • Review and share weekly JSRs with clients
    • Client on-boarding
    • Review & vet presentations created (by the team) for client meetings, internal management meetings and case studies
    • Pitch new concepts to existing clients, based on specifically identified needs of the client
    • Industry benchmarking basis the competitor analysis process. Identify process improvements, new potential offerings and internal training needs basis the same

    Reports

    • Ensure timely collection of data and inputs from functional teams for the purpose of social media and brand analysis report creation
    • Review reports created for social media and brand analysis

    Finance

    • Raise all financial paperwork to clients and review those raised by vendors
    • Calculate BCMA accurately
    • Regular follow up with the client for due payment and ensure it's release by the due date
    • Review all financial trackers and update the Associate Account Director on the same. Provide necessary inputs and course correction where required. Ensure their creation at the pre-defined frequency

    Team

    • Organize weekly team meetings to track work progress and provide feedback to the team as a whole
    • Organize regular one-on-one discussion (with team members) to provide and collect individual feedback
    • Hire capable, independent resources that can understand, communicate and execute client briefs accurately
    • Create a team culture of research and self-development
    • Build more capable teams by mentoring and guiding them to find solutions proactively – on the client-side as well as internally
    • Work with the L&D team to structure training programs that directly impact work quality along with specific competencies
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