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Thiruvananthapuram

    Customer Relationship Management - Thiruvananthapuram, India - Factor Human Resources Pvt. Ltd.

    Factor Human Resources Pvt. Ltd.
    Factor Human Resources Pvt. Ltd. Thiruvananthapuram, India

    2 days ago

    Default job background
    Full time
    Description

    Job Overview

    We are seeking a motivated and experienced professional for the position of Customer Relationship Management (CRM). This role requires a strong understanding of customer service principles and effective communication skills. The successful candidate will be responsible for managing and maintaining customer relationships, identifying sales opportunities, and resolving customer issues in a timely manner. The role is based in Thiruvananthapuram, Kerala, India and is a full-time position.

    Qualifications and Skills

    • 4 to 6 years of experience in customer relationship management
    • Excellent communication and interpersonal skills
    • Strong negotiation and problem-solving abilities
    • Proven ability to follow up and follow through on tasks
    • Experience in sales or a customer-facing role is preferred
    • Proficient in Microsoft Office and CRM software
    • Ability to work independently and as part of a team
    • Attention to detail and time management skills

    Roles and Responsibilities

    • Develop and maintain strong relationships with customers
    • Proactively communicate and engage with customers to understand their needs and address any concerns
    • Identify sales opportunities and work towards meeting sales targets
    • Provide product information and assist customers in making informed decisions
    • Handle customer complaints and resolve issues promptly and professionally
    • Collaborate with internal teams to ensure smooth customer onboarding and ongoing support
    • Maintain accurate and up-to-date customer records
    • Track and report on key performance indicators related to customer satisfaction
    • Stay up-to-date with industry trends and best practices in customer relationship management
    • Conduct regular customer satisfaction surveys and gather feedback for continuous improvement
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