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    Sales Manager - ernakulam, India - Tata AIA Life Insurance

    Tata AIA Life Insurance
    Tata AIA Life Insurance ernakulam, India

    3 weeks ago

    tata aia life insurance background
    Description

    JOB DESCRIPTION

    A Position Overview

    Position Title

    Sales Manager - NPS Non Sourcing

    Department

    Direct Distribution - NPS

    Level/ Band

    401

    Role Summary:

    B Organizational Relationships

    Reports to

    Area Sales Manager

    Supervises

    RM

    C Job Dimensions

    Geographic Area Covered

    As per mapped branch & city

    Stakeholders Internal

    NPS Sales Force

    External

    Consumers

    D Key Result Areas

    Distribution Deliverables

    · Manage a team of Relationship Managers under the NPS vertical.

    · Ensure team is run in full strength and hire/replacement RMs as per budgeted strength communicated.

    · Achieve sales targets on ANP as per budgets allocated

    · Implement training road map and ensure all RMs are well trained as per needs and organizational objectives.

    · Implement Needs based Selling and Activity Management processes among RMs.

    · Ensure Goal sheets and performance review process is in place within timelines.

    · Support the business planning and implementation process for the business with the Manager.

    · Submission for required reports as per the time lines.

    · Review with ASM as per agreed periodicity.

    Business Results

    · Monitor and evaluate achievement of targets against the following parameters:

    ø ANP / WNBP

    ø Productivity per RM

    ø Case rate

    ø Average Case Size

    ø Activity Ratio

    ø Attrition

    · Monitor, control & evaluate the activity of the RM through Activity Management System and Lead Management System.

    · Achieve the Team Cross Sell/ Up-Sell Targets from the orphan customer base allocated to the team.

    · Meeting service related goals and achieve renewal, reinstatement and resulting Persistency objectives for the team of RMs.

    People Development

    · Enable superlative performance standards through alignment of the team with the organization's objectives as communicated from time to time.

    · Ensure clear communication of the overall strategies and drive ownership on goals and objectives.

    · Develop the competencies of the RMs

    · Observe & demonstrate skills & knowledge with the RMs

    Customer Relationship Management

  • Engage regularly with the allocated lead /newly acquired customers to ensure higher retention, customer satisfaction and continued relationship.
  • Ensure all customers are serviced to the standards set up.

    • Code of conduct and ensuring compliance of statutory norms

  • Adherence to the code of conduct by the entire FA team
  • Conformation to all financial and administrative systems.
  • Ensure compliance with TALIC norms for the Branch
  • Compliance with all statutory and regulatory norms.

    • Risk

  • Participate in risk mitigation plans, contingency planning, business continuity programs by executing and reporting within defined timelines. Highlight and recommend process gaps, flaws and process changes

    • E Skills Required

    Technical

    § Good Knowledge of MS Office

    Behavioral

    Essential

    Desired

    Interpersonal skills

    ·

    Communication skills

    ·

    Creative thinking skills

    ·

    Supervising/Leadership skills

    ·

    Teamwork Skills

    ·

    Influencing skills

    ·

    Relationship Building skills

    ·

    Decision making skills

    ·

  • Expertise in the usage of MS Office
  • High levels of flexibility, adaptability to manage long hours, working under strict timelines to reach deadlines

    • F Incumbent Characteristics

    Essential

    Desired

    Qualification

    Graduate

    MBA

    Experience

    6 - 9 Yrs

    3 -5 Yrs

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