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    Customer Retention Lead - Hyderabad, India - Vida XL India

    Vida XL India
    Vida XL India Hyderabad, India

    Found in: Talent IN C2 - 5 days ago

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    Description


    As our Customer Retention Lead, you will be part of the Customer Experience team and responsible for the customer journey.

    To do so, you will work with a team of project managers and stakeholders on cross-domain projects that contribute to improved customer experience in the Customer Journey with vidaXL.

    You are a goal-oriented, hands-on person who is good at stakeholder management and likes to inspire and guide the team to achieve the expected project results.

    You feel comfortable working independently with minimal supervision in a fast-paced digital/e-commerce environment.


    You will:

    • Make a strategic and tactical contribution to developing customer experience and drive adoption
    and anchoring.


    • Be responsible for maintaining and improving Customer Journeys based on the CX strategy.
    • Translate data insights into concrete actions together with the team and stakeholders.
    • Take the lead in and ownership of these improvement projects in the Customer Journey and the
    execution of these projects.


    • Lead a small team of project managers to work toward the expected results.
    • Manage a broad stakeholder field and be a sparring partner for business domain owners.

    You have:

    • Excellent verbal and written communication skills in English;
    • Minimum 10 years of relevant work experience;
    • Ability to show a track record in managing commercial projects;
    • Ability to connect with stakeholders and truly understand where their challenges are
    • Ability to quickly learn and look for opportunities
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