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Associate Account Manager - Mumbai, India - The Starter Labs
Description
Job Purpose
Strategic
• Receive small - medium client briefs and decode them with the team.
• Review client briefs received & decoded by Sr. Executives.
• Communication & Coordination
• Regular touch-base calls and meetings with clients to provide updates, collect feedback, build relationship, understand client's strategic / growth plans and identify upsell opportunities.
• Daily communication with clients to provide updates and collect feedback.
• Ensure timely and prompt action (by the team) basis client feedback.
• Ensure timely and proactive response to client emails (by self and by team).
• Disseminate accurate and complete information to functional teams in a timely manner.
• Coordinate with functional teams to ensure timely, accurate and complete delivery of client work.
Account Management
• Brainstorm with relevant teams for client pitches and execution of briefs.
• Ensure accurate referencing and industry benchmarking by the team.
• Post updates on social media platforms. Review all postings going on social media platforms by Sr. and Jr. Executives.
• Attend shoots and music recordings.
• Coordinate with other agencies for timely, accurate and complete delivery of work.
• Vendor management for outsourced work.
• Maintain and create campaign cost sheets.
• Review and share weekly JSRs with clients.
• Client on-boarding.
• Create & compile presentations for client meetings, internal management meetings and case studies.
• Pitch new concepts to existing clients, based on specifically identified needs of the client.
• Industry benchmarking basis the competitor analysis process. Identify process improvements, new
• potential offerings and internal training needs basis the same.
Reports
• Ensure timely collection of data and inputs from functional teams for the purpose of social media and
• brand analysis report creation.
• Create reports for social media and brand analysis. Review reports received.
Finance
• Raise all financial paperwork to clients and review those raised by vendors.
• Calculate BCMA accurately.
• Regular follow up with the client for due payment and ensure it's release by the due date.
• Maintain and review all financial trackers and update the Account Manager on the same.