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    Technical Support Specialist - Faridabad, India - ABB

    ABB
    ABB Faridabad, India

    1 week ago

    Default job background
    OTHER
    Description

    Technical Support Specialist

    Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

    At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.


    You will be working as Technical Support Specialist at Global Grade 13, reporting to Technical Trainer and will be part of Drive Products division in Motion Business Area, based in Faridabad, India.

    You will be responsible for troubleshooting software and hardware problems in VFD and help our customers install the VFD in new applications besides should take the drive in remote desk connections and to provide immediate support.

    Your responsibilities

    • Providing enterprise-level assistance to our customers
    • Escalating complex problems to product engineering team and get the solution and implement in field drives
    • Asking customers targeted questions to quickly understand the root of the problem and support. Talking to CP/OEM engineers either via phone or email until the technical issue resolved
    • Prioritizing and managing the open issues and resolving as per the target time
    • Recording customer interactions and technical problem resolutions
    • Taking into consideration feedback given by the customer and implementing corrective action when needed as well as shares own expertise in service devel-opment
    • Approaching towards customers and building sustainable customer relation-ships to ensure local client growth, satisfaction and retention together with sales
    • Keeping in close contact with technical Product Management, Project Management, Engineering, Sales and other stakeholder groups that support implementation of training course development and delivery

    Your background

    • Bachelor's degree in any discipline
    • 3 to 5 years of experience in Drive Service
    • Work experience as a Technical Support Engineer in AC drives
    • Electrical experience for drives
    • Ability to diagnose and troubleshoot basic drive technical issues
    • Excellent problem solving and communication skills

    More about us

    ABB Drive Products is a technology leader serving industries, infrastructure and machine builders with world-class drives and softstarters. With our products, global scale and local presence, we help our customers to improve energy efficiency, productivity and safety. Our people and culture are the foundation of our success. We all together make the difference for our customers every day.

    We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website

    Work model: on site #LI-onsite

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