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    Executive / Sr Executive - Field Sales (Yelahanka, Bangalore North) - Karnataka, India - Rentokil Initial

    Rentokil Initial
    Rentokil Initial Karnataka, India

    5 days ago

    Default job background
    Full time
    Description

    About Rentokil PCI

    Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world's leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India.

    For more details: https://www.rentokil-

    Job Responsibilities:

    Business Development (Sales)

    • Get business as per the approved business plan of the branch
    • Responsible for sales promotion activities in the assigned territory
    • Ensure all Sales KPIs are achieved month on month
    • Identify and follow-up with prospective customers and respond to enquiry calls within specific time period
    • Maximise conversion of enquiries into orders
    • Ensure renewals in line with Company Expectations
    • Keep a close eye on the developments & business opportunities in the assigned territory
    • Prepare MPG and ensure it's updated regularly

    Customer Service

    • Ensure the quality of service delivery
    • Maintain good liaison with the customers
    • Prepare reports & submit the same on time to the customers
    • Attend to complaints & participate in logically concluding them along with Operations and Back office whenever required
    • Conduct detailed inspection & SRA at client's site
    • Prepare quotations for the customers through the system
    • Give report of customer feedback to the Branch Manager and collection of Appreciation Letter from RBU/CBU customers
    • Set correct Customer expectations with respect to the pest management
    • Ensure that the correct information of the customer like, email address, 2 contact numbers & address with landmark are captured
    • Sell the visits as per iCABS frequencies so that the Annual Template Calendars can be set for timely service delivery by the service planners
    • Share & explain the cost sheet to operations along with details of material to be used. Also share customer expectation with operations before service delivery
    • Ensure all the sales are delivered after being visible in iCABS for planning & execution via Service Companion. Timely punching of new sales in SRA so that sufficient lead time should be give to planners to execute the services.Service Scheduling is done in consultation with Service Planners. No commitment to customer on service scheduling

    Administration & Accounts

    • Ensure timely submission of invoices & getting the necessary acknowledgements wherever necessary
    • Follow-up for the timely and correct invoicing by the back office
    • Share the costings and customer expectation with operations before service delivery
    • Ensure all the collections gets deposited to back office within 24 hours
    • Review daily collection & billing with back office department

    Maintaining Systems and MIS

    • Ensure the required systems related to sales are updated on timely basis.
    • Prepare Daily and Monthly Sales Report
    • Maintain Database of customers

    Key Result Areas:

    • Business Development (Sales)
    • Develop new business opportunities & Upselling Opportunities
    • Renewals (if assigned)
    • Calls/ Survey / Quotations/ PDSA as per Regional plan
    • Collection & DSO
    • Customer Service
    • Timely Invoice Submission

    Competencies (Skills essential to the role):

    • Good Interpersonal & Networking Skills
    • Ability to communicate effectively
    • Ability to negotiate with the clients
    • Ability to achieve targets
    • Computer Skills

    Requirements

    Any Graduate (Any stream)

    Sales experience of a minimum of 1 years in Field Sales

    Require DL and Two Wheeler

    Basic English Communication skill

    Good Sales Negotiation skill

    Benefits

    Attractive compensation & benefits (PF, Insurance, Leaves, etc)
    Monthly sales Incentives + Statutory bonus
    Petro card + Vehicle maintenance

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