- Communicate effectively with clinicians to assign patient care according to established protocols and standards.
- Coordinate and manage interactions between clinicians and patients to ensure high-quality service delivery.
- Oversee client relationships, ensuring exceptional service and resolution of any issues that arise.
- Maintain an in-depth understanding of clinical practices, regulations, and compliance standards.
- Lead and manage customer service teams, providing guidance, support, and performance evaluations.
- Implement strategies to improve client satisfaction, service delivery, and overall operational efficiency.
- Collaborate with internal stakeholders to enhance service delivery and exceed client expectations.
- Contribute to the development and implementation of quality improvement initiatives.
- Bachelors degree in a relevant field.
- 3-5 years of experience in managing customer service teams.
- Strong understanding of clinical practices, regulations, compliance, and quality improvement initiatives.
- Proven leadership experience in healthcare management.
- Strong planning and analytical abilities, along with effective decision-making skills.
- Proficient in client management, with a focus on fostering positive relationships.
- Aspiration to work in a BPO setting.
- Ability to thrive in an aggressive work environment.
- Willingness to work the night shift (9:30 PM to 6:30 AM) at our office premises in Elippode, Trivandrum.
-
Service Desk Administrator
1 day ago
Alamy Images India Pvt. Ltd. Thiruvananthapuram, IndiaThe Service Desk team is the single point of contact between the Alamy IT Services team and the end users reporting issues and requiring technical assistance. The service desk admin is responsible for overseeing the day-to-day activities of IT service-desk operations to ensure us ...
-
Supervisor - Customer Service. Trivandrum
20 hours ago
Oman Air Thiruvananthapuram, IndiaReference No- OP Job Title- Supervisor - Customer Service. Trivandrum- Category- Others- Educational QualificationsBachelor degree in any discipline · OR Two Years College Diploma in any discipline with 02 years of relevant work experience. · - Skills/KnowledgeProficiency in Engl ...
-
Brand Representative
20 hours ago
ALZA INCORPORATION Thiruvananthapuram, India**Company Profile**: · ALZA INCORPORATION is one of the leading sales and marketing company based out of TRIVANDRUM. ALZA has COMMERCIAL APPROACH, NATIONWIDE, TRAVEL OPPORTUNITIES; CAREER PROGRESSION earned a reputation for excellence in Advertising and Client Servicing. We provi ...
-
Det mw java dev staffgdsf
20 hours ago
EY Thiruvananthapuram, IndiaAt EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build ...
-
Sales Professional, Kolkatta, Chennai, Kerala
20 hours ago
Tricon Energy Kerala, IndiaJob Description Tricon is an industry leader in the global trade and distribution market. We add value to our suppliers and customers by providing superior logistics, risk management, financing, and market intelligence services. We originate and market products globally, meeting ...
-
Sas Di
1 day ago
Integrated Personnel Services Private Limited Kerala, IndiaJob Description · - About Us · - Integrated Personnel Services Ltd. (IPSL) incorporated in the year 2004, with intent to deliver integrated solutions for Recruitment, HR Management / processing and HR outsourcing for IT and Non-IT companies that exactly matching to the client's r ...
-
Associate Ii
1 day ago
UST Thiruvananthapuram, IndiaThey must be polite and professional and have the desire to success; as this is a role where they can progress their career if they prove themselves. We are looking for a dedicated team member who can be depended upon. · Key Responsibilities: · - Provide excellent service to cust ...
-
Social Media Executive
20 hours ago
CRANTIA TECHNOLOGIES Thiruvananthapuram, IndiaWe are seeking a skilled and creative Social Media Marketing Executive(1-2 year Experience) to join our dynamic marketing team. As a Social Media Marketing Manager, you will be responsible for developing, implementing, and managing our social media strategies across various platf ...
-
Eshs Officer
20 hours ago
SYSTRA Kerala, IndiaCountry/Region: IN- Field: Engineering- Location: Kerala State Transport Project, IN- Type of Contract: Project-specific contract- Level of experience: 05-10 years- Job number: 23094The global leader in public transport infrastructure, **SYSTRA** has specialized in the mass trans ...
-
Vmart Jobs Thiruvananthapuram, IndiaThe Outlet Manager is responsible for the profitability of the outlet. He/She performs outlet-level support functions including customer service, scheduling, day-to-day operations, cashiering, loss prevention, maintenance and back office support. He/She manages inventories, inter ...
-
Associate Iii
20 hours ago
UST Thiruvananthapuram, IndiaRole Proficiency: · Resolve L1 Incident and service requests within agreed SLA · Outcomes: · 1) Monitor customer infrastructure using tools or defined SOPs to identify failures and mitigate the same by raising tickets with defined priority and severity2) Update SOP with updated t ...
-
HRbp - Manufacturing
20 hours ago
Terumo BCT, Inc. Thiruvananthapuram, India**Requisition ID**: 30801 · At Terumo Blood and Cell Technologies, our 7,000+ global associates proud to come to work each day, knowing that what we do impacts the lives of patients around the world. · We make medical devices and related products that are used to collect, separat ...
-
Cyber- IT
1 day ago
EY Thiruvananthapuram, IndiaAt EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build ...
-
Solution Architect I
20 hours ago
UST Thiruvananthapuram, IndiaRole Proficiency: · Provide technical consultative leadership for large enterprise-wide systems during the pre-sales and/or post-sales cycles · Outcomes: · - Design architecture for large engagements and act as design authority · - Design solutions involving multiple technology c ...
-
Us Voice Process Associate
20 hours ago
Neogen Care Thiruvananthapuram, Kerala, India**Responsibilities**: · - Answer incoming phone calls in a timely and efficient manner. · - Schedule and coordinate appointments in the practice management system for patients and clinical staff. · - Provide information, directions, and assistance to physicians, patients, their f ...
-
Us Voice Process Associate
1 day ago
Neogen Care Thiruvananthapuram, Kerala, India**Responsibilities**: · - Answer incoming phone calls in a timely and efficient manner. · - Schedule and coordinate appointments in the practice management system for patients and clinical staff. · - Provide information, directions, and assistance to physicians, patients, their f ...
-
Project Coordinator
1 day ago
Accubits Technologies Pvt Ltd Thiruvananthapuram, IndiaResponsibilities: · - Liaise with clients to identify and define project requirements, scope, and objectives. · - Help in preparing the project proposal, timeframe, schedule, and budget. · - Monitor and track project progress and handle any issues arise. · - Create and maintain c ...
-
EY Thiruvananthapuram, IndiaAt EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build ...
-
Customer Service
20 hours ago
estrrado Thiruvananthapuram, India**Experience: Fresher**: · **Job Code : ESM0CS**: · **Description**: · We are looking for an experienced and well-organized Sales Coordinator to provide the necessary support to the sales team. Detail-oriented sales coordinator to contribute to the achievement of sales targets by ...
-
Junior Inbound Sales Representative
1 day ago
Hyve Sports Pvt Ltd Thiruvananthapuram, India**About Hyve**:We are a company started by a group of IIM and NIFT graduates with a vision of building an apparel brand that India can be proud of. We are India's first online customization portal for active wear. Over the last 2 years, we have been able to serve more than 5000 c ...
Client Service Manager - Thiruvananthapuram, India - Ecorgy Solutions Private Ltd
Description
Ecorgy Solutions is seeking an experienced Customer Service Manager to oversee and manage the clinical services team. The ideal candidate should possess exceptional leadership, communication, and analytical skills, along with extensive experience in managing clinicians or voice process teams.
Responsibilities:
Requirements:
Please send your CV to