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    Technical Support Lead - Mumbai, India - IDfy

    IDfy
    IDfy Mumbai, India

    2 weeks ago

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    Description

    What is IDfy?IDfy is an Integrated Identity Platform offering products and solutions for KYC, KYB, Background Verifications, Risk Assessment, and Digital Onboarding.

    We establish trust while delivering a frictionless experience for you, your employees, customers and partners.

    Only IDfy combines enterprise-grade technology with business understanding and has the widest breadth of offerings in the industry. With more than 12+ years of experience and 2 million verifications per day, we are pioneers in this industry.

    Our clients include HDFC Bank, Induslnd Bank, Zomato, Amazon, PhonePe, Paytm, HUL and many others.

    We work fully onsite on all days of the week from our office in Andheri, Mumbai.

    Who are we looking for?IDfy is looking for Technical Support Engineer with

    8-12 years of experience


    with the following skills:
    Troubleshooting technical issues related to Cloud-based SaaS products,Developing a thorough of system architecture, databases, APIs, and networking protocolsAssisting team members in resolving escalated support tickets and complex customer issues, ensuring timely and effective resolutionDriving the enhancement of support processes and workflows to optimize efficiency and scalability, utilizing data-driven insights and customer feedbackIdentifying recurring issues and root causes, collaborating with cross-functional teams to implement preventive measures and improve product reliabilityHands-on experience on Cloud based applications (GCP/ AWS)Good understanding and experience on alerting and monitoringHands-on experience of SQL

    Here's what your day would look like.

    Leading a team with a hands-on approachHelping improve the IDfy Platform by providing insights based on investigations and root cause analysisAct as a primary point of contact for escalated customer inquiries.

    Assist team members in resolving escalated support tickets and complex customer issues, ensuring timely and effective resolutionLearning about various IDfy applications and understanding the events emitted Creating analytical dashboards for service performance and usage monitoring.

    Collaborate closely with Product Management, Engineering, and Quality Assurance teams to communicate customer issues, prioritize bug fixes and feature enhancements, and drive product improvementsStaying ahead of the game by predicting future fraud techniques and building solutions to prevent them

    What's it like working at IDfy?We build products that detect and prevent fraud. At IDfy, you will apply your skills to stay one step ahead of fraudsters.

    You will be mind-mapping fraudsters' modus operandi, predicting evolution of fraud techniques, and designing solutions to prevent new & emerging fraud.


    The work you do will be high visibility in the organization as well as impact prominent Banks and BGV companies in India and abroad.

    You'll be part of an exciting journey of innovation, blazing new markets and at the same time making the business environment better for global citizens.

    At IDfy, you will work on the entire end-to-end solution rather than a small cog of a giant wheel.

    We work hard and party hard. There are weekly sessions on emerging technologies. Work weeks are usually capped off with board games, poker, karaoke and other fun activities.
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