-
Finacle Support with a Leading Bank
2 weeks ago
Skillventory Mumbai, India**Finacle Support with a leading Bank**: · - From 6 to 11 year(s) of experience · - ₹ Not Disclosed by Recruiter · - Mumbaior · **Roles and Responsibilities** · **To anchor following responsibilities**: · - Support and maintenance of Finacle Core Banking System. · - Incident mana ...
-
Skillventory Mumbai, India**Retail Channel Production Support Role with leading Bank**: · - From 6 to 11 year(s) of experience · - ₹ Not Disclosed by Recruiter · - Mumbaior · **Roles and Responsibilities** · Retail Channel Production Support Role with leading Bank**Key Responsibilities**: · Manage product ...
-
Recruitment Adviser Supporting a Leading Us
2 weeks ago
Sannam S4 Group Mumbai, Maharashtra, IndiaDepartment · - Education In-Country Representation · - Job posted on · - May 28, 2024 · - Employment type · - Full-Time · **THE OPPORTUNITY** · We at SannamS4 are reengineering what a consulting organization can be. We own our client's challenges as if they were our own. We help ...
-
Lead Support Administrator
4 weeks ago
NTT DATA Mumbai, IndiaJob Description · NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented ...
-
Lead Support Administrator
4 weeks ago
NTT mumbai, IndiaJOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented ...
-
Technical Support Lead
2 weeks ago
IDfy Mumbai, IndiaWhat is IDfy? · IDfy is an Integrated Identity Platform offering products and solutions for KYC, KYB, Background Verifications, Risk Assessment, and Digital Onboarding. We establish trust while delivering a frictionless experience for you, your employees, customers and partners. ...
-
Production Support Lead
3 weeks ago
talent leads mumbai, IndiaJOB DESCRIPTION : · Production Support Team (Team Leader) : · Job Title : Team Leader (DM II) · Department : Information Technology · Reports to : Associate Vice President - IT (PMT) · Experience : 8-10 Years · Required Qualification : BE/BTech/MSc-IT/MCA · Preferred Qualificat ...
-
Onboarding App Support with Leading Bank Mumbai
3 weeks ago
Skillventory Mumbai, India**Onboarding App Support with leading Bank | Mumbai**: · - From 6 to 11 year(s) of experience · - ₹ Not Disclosed by Recruiter · - Mumbaior · **Roles and Responsibilities** · Self Motivated resource with experience in handling and supporting Current Account/Savings- · - complianc ...
-
Team Lead, Software Support
3 weeks ago
ConnectWise mumbai, IndiaGeneral Summary:The Team Leader of Software Support is responsible for leading a team of entry level to experienced professionals focused on providing support to system users and customers by evaluating user needs, identifying problems, and finding determined solutions. This role ...
-
Senior Production Support Lead
1 week ago
People Connect Solutions Mumbai, IndiaJob Purpose : · The role entails the responsibility of providing production support lead and Manage L2 Support Task and activities into bank's software applications. It includes Technical Expertise, Application monitoring, Application Administration and resolving day to day produ ...
-
Team Lead – Customer Support
4 weeks ago
PayU mumbai, IndiaAbout PayU PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy a ...
-
Technical Support Lead
2 weeks ago
IDfy Mumbai, IndiaWhat is IDfy?IDfy is an Integrated Identity Platform offering products and solutions for KYC, KYB, Background Verifications, Risk Assessment, and Digital Onboarding. We establish trust while delivering a frictionless experience for you, your employees, customers and partners. · O ...
-
Oracle EBS Support Lead
3 weeks ago
Softtech Career Infosystem Pvt. Ltd. mumbai, IndiaJob Description : · This position demands the entire ownership, control and management of Financial Transaction System (Oracle E-Business Suite R and its integrated Applications. Organisation heavily depends on this system for managing its day to day financial transactions, Taxe ...
-
Senior Team Lead, Sales Support
3 weeks ago
Dun & Bradstree mumbai, India Employee: Full timeWhy We Work at Dun & Bradstreet Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,500+ global team members ar ...
-
Team Lead, Software Support
3 weeks ago
ConnectWise Mumbai, IndiaGeneral Summary: · The Team Leader of Software Support is responsible for leading a team of entry level to experienced professionals focused on providing support to system users and customers by evaluating user needs, identifying problems, and finding determined solutions. This r ...
-
Oracle EBS Support Lead
3 weeks ago
Nexus Hire Mumbai, IndiaThis position demands the entire ownership, control and management of Financial Transaction System (Oracle E-Business Suite R and its integrated Applications. Organisation heavily depends on this system for managing its day to day financial transactions, Taxes and compliances and ...
-
Finacle Support with a leading Bank
3 weeks ago
Skill Ventory mumbai, IndiaRoles and Responsibilities To anchor following responsibilities: Support and maintenance of Finacle Core Banking System. · Incident management, analysis, solution and implementation. · Timely restoration (Quick fix) to streamline operations till permanent solution gets ready. ...
-
NeoGrowth - Production Support Lead - ITSM/ITIL
2 weeks ago
Neogrowth Mumbai, IndiaAre you passionate about creating a robust environment for the organization? · So here's an opportunity for you : · Job Profile : · - As a Production support lead, you will play a pivotal role in robust production management, infrastructure and application support across the doma ...
-
Lead - Customer Support Full-Time
3 weeks ago
HyreFox Consultants mumbai, India Full timeFynd is India's largest omnichannel commerce platform helping retail businesses accelerate growth. Founded by Farooq Adam, Harsh Shah, and Sreeraman MG in 2012.The company is headquartered in Mumbai and currently employs 350+ spread across design, engineering, data science, opera ...
-
Lead - Customer Support Full-Time
3 weeks ago
HyreFox Consultants Mumbai, India Full timeFynd is India's largest omnichannel commerce platform helping retail businesses accelerate growth. Founded by Farooq Adam, Harsh Shah, and Sreeraman MG in 2012.The company is headquartered in Mumbai and currently employs 350+ spread across design, engineering, data science, opera ...
Vendor Support Lead - Mumbai, India - Interpublic Group
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
POSITION SUMMARY:
The Vendor Support Lead will be responsible for interacting with a broad range of potential vendors invited to register via our Ariba SLP vendor portal.
They will use their knowledge of the Ariba system to support and guide the Vendor Support Specialists when questions arise.
The Lead will ensure best practices are followed by the VST when providing direction and hosting Team meetings with vendors who are onboarding.
The Lead will have escalated security roles assigned to them in Ariba which will allow them to perform activities that the regular VST Specialists cannot.
Because of this, the successful candidate will have excellent decision-making skills, and will recognize when escalation to VST Management is required.
Excellent communication skills are essential to effectively instruct domestic and international vendors of widely varying levels of technical expertise in the proper use of the Ariba SLP system.
The successful candidate will be an effective team builder, must be extremely service-oriented and have the ability to adapt their approach and the willingness to keep working on an issue until it is fully resolved.
ESSENTIAL FUNCTIONS:
Provide guidance to Vendor Support Specialists and answer questions related to the Ariba onboarding process.
Escalate to VST Management or technical teams when necessary.
Act as primary contact for APAC VST when invitations need to be resent or more complicated support issues arise.
Monitor ticket resolutions to ensure VST members are accurately providing guidance and keeping tickets up to date.
Provide ticket statistics to VST Management when requested.
Develop an in-depth understanding of the Ariba registration process, including the creation of new Ariba accounts and linking existing accounts to IPG forms.
Act as the primary contact between IPG and Ariba support to resolve vendor registration issues.Assist in routine inactivation of expired registration invitations, and other system activities as needed.
Develop and update our process documentation as scenarios are encountered or changed.
Active involvement in the expansion of the use of the Ariba SLP system.
EDUCATION AND EXPERIENCE REQUIREMENTS:
Bachelor's degree preferred, or applicable experience in lieu.
Proven leadership ability effectively building a cohesive team.
Confident/experienced user of Excel (spreadsheets, file management, basic commands and formulas)
Excellent written and verbal communication skills.
Knowledge of Ariba SLP is highly desirable.