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    Customer Support Executive - Mumbai, India - ZingHR

    ZingHR
    ZingHR Mumbai, India

    Found in: Talent IN 2A C2 - 2 days ago

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    Description

    You can have the opportunity to be a part of a growing team. We are creating a foundation for our customer support team that will deliver and bring a high impact to our customers.

    Job Role:- Customer Support Executive

    We are looking for a techno-functional champion who becomes a trusted advisor to clients and drives the adoption of ZingHR HRMS to ensure customer success.

    Experience:- 2 to 6 years

    Multiple Locations:- Mumbai, Pune, Delhi, Bangalore

    Roles & Responsibilities:-

    • Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals
    • Drive product adoption, increasing overall retention and achieving process success for customers
    • Support clients during critical HR events like Appraisal, Increments, etc.
    • Support clients to resolve queries or bugs, as and when required
    • Gather feedback on product experience during the entire customer lifecycle via targeted surveys
    • Identify prime targets for up-sell/cross-sell and engage the Sales team to execute those opportunities
    • Share best practices on how to achieve product success with ZingHR
    • Identify risks proactively, mitigate and escalate as deemed appropriate

    Our Ideal Candidate:-

    • Any graduate with excellent communication & presentation skills
    • Good in MS Excel, Word and PowerPoint
    • Key behavioral traits: Agility, Analytical, Persistence, and Ability to stretch

    About ZingHR:-

    ZingHR, a Gartner-recognized, global enterprise HR tech venture accelerated at Microsoft and backed by Tata Capital Growth Fund, is renowned for its innovative, cloud-based HCM suite and unwavering commitment to customer success. ZingHR offers a completely cloud-based, Hire to Rehire HCM solution delivered using future-ready technologies including Blockchain, Artificial Intelligence, Machine, and Deep Learning Algorithms. We pride ourselves on providing industry-specific solutions accessible in 26 global languages, covering SEA, EMEA, and European languages. Headquartered in Mumbai, ZingHR has more than 1100+ customers and 2.1 Mn+ active users worldwide. Our value proposition lies in enabling organizations to achieve audacious, tangible, and measurable success such as ESG goals, Top Line increases, EBITDA improvements, People Engagement, Employee Experience, and People Productivity.

    For more information, visit or follow us on . If you think you'd be a good fit for this role, we'd love for you to apply

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