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    Operations Team Lead - Pune, India - Truww

    Truww
    Truww Pune, India

    4 days ago

    Default job background
    Retail
    Description

    Company Profile:

    At Truww, we are building the world's most trusted & customer-centric home interiors brand.

    By organizing an otherwise unorganized home interiors industry, which includes designers,

    carpenters, installers, etc. we deliver a delightful and hassle-free experience to new

    homeowners, with highly predictable costs, timelines, and quality. Thanks to our

    tech-empowered teams, who are committed to delivering efficiency at every step. Today,

    Truww operates from Bangalore and is aggressively planning to expand to other cities as

    well.

    Position Overview:

    We are seeking an experienced and dynamic Operations Lead to join our team. As the

    Operations Lead, you will play a crucial role in overseeing the successful execution of

    residential interior design projects. Your primary responsibilities will include managing a team

    of Project Managers and Site Supervisors, ensuring project timelines are met, and

    guaranteeing an outstanding customer experience.

    Key Responsibilities:

    Team Leadership:

    ● Lead and manage a team of Project Managers and Site Supervisors.

    ● Provide guidance, support, and mentorship to ensure high performance and

    professional growth.

    Project Management:

    ● Oversee the end-to-end execution of residential interior design projects.

    ● Collaborate with the design team, warehouse, sourcing, and production teams to

    ensure seamless project flow.

    ● Conduct regular project reviews to identify and address any issues or delays.

    Coordination and Communication:

    ● Foster effective communication and collaboration between different teams involved in

    the project life cycle.

    ● Act as a liaison between the project team and other departments to streamline

    processes and resolve issues promptly.

    Timely Delivery:

    ● Develop and implement strategies to achieve on-time project handovers.

    ● Proactively identify potential delays and implement corrective actions to maintain

    project timelines.

    Quality Assurance:

    ● Ensure adherence to quality standards in project execution.

    ● Implement quality control measures to deliver impeccable design solutions to our

    clients.

    Customer Experience:

    ● Prioritize and enhance the overall customer experience throughout the project life

    cycle.

    ● Address customer concerns promptly and implement improvements based on

    feedback.

    Qualifications:

    ● Bachelor's degree in Business, Operations Management, or a related field.

    ● Proven experience in project management, preferably in the residential interior

    design or construction industry.

    ● Strong leadership and team management skills.

    ● Excellent communication and interpersonal abilities.

    ● Problem-solving mindset and ability to thrive in a fast-paced environment.

    ● Knowledge of interior design processes and materials is a plus.


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