Team Lead - Kolkata, India - Sampoorna Consultants Pvt. Ltd

Sampoorna Consultants Pvt. Ltd Kolkata, India

Found in: Talent IN 2A C2 - 6 days ago

permanent Technology / Internet

Description

Team Lead - Service Desk (Job Code : J47692)

Role Responsibilities of Support Engineer WAN/MAN/TPNC

Advanced Troubleshooting on Cisco WAN/MAN/TPNC Routers
Implementation and change management of WAN/MAN/TPNC changes (e.g. OS upgrades) and ensure all work is carried out to a high standard
Handle incident events (L3) and Incident/Problem escalation according to the defined standards
Provide Technical Support during major incidents and troubleshooting assistance for complex operational issues impacting network performance
Provide Root Cause Analysis for Low, Medium and High Severity Incidents.
Responsible to document all Troubleshooting activities into the incident record/ticket
Coordinate with onsite operation teams to resolve regional/global problems
Further development of existing network infrastructure
Provide a technical point of contact between user/IT groups to ensure effective support
Project collaboration with Implementation and Engineering teams
Interface to external vendors to ensure high standard of fault resolutions
Develop good technical awareness of new product developments in emerging technologies.
Manage own work effort effectively with minimum supervision
Work on own initiative, recommending and implementing improvements to the network.
Mentoring and raising the technical skills of level 1 and 2 engineers
Risk Analysis and Validate Changes to minimize the impact
Assist with internal and external audit requests

Essential Skills & Experience (key competencies):
The job holder should have strong skills in networking with a minimum of Six years relevant experience.

The job holder will need a broad skill-set, coupled with the confidence and technical ability to consult at many levels.

Specifically the experience should cover the following areas (a formal qualification in electrical, electronic or IT Engineering would be beneficial):

Work Experience/Background of Support Engineer - WAN/MAN/TPNC

A minimum of Six years of experience working in a network control environment and experience in all of the following areas:

Good understanding of all key technologies in Data Networks including traditional WAN and SD WAN and knowledge of Cisco products including Cisco's SD WAN (Viptela) technology
Routing protocols (e.g. EIGRP, BGP, OSPF)
OSI & TCP/IP Network protocol architecture, Layering benefits and concept, functions of different layers, switches and LAN design, VLAN's, VTP, STP, RSTP, MSTP.
Cisco Router & Switch experience with emphasis on IOS / CatOS, NxOS.
Experience in Cisco products is essential (e.g. ISR G3, ASR 1000, vEdge 2000/5000)
Good troubleshooting skills on QoS technologies on Layer 3
Strong problem solving and analytical skills
Strong understanding of TCP/IP
Transmission (Microwave and DWDM)
Familiar with Monitoring tools (e.g. Smarts, SevOne)
Familiar with NGSD and Service Now for Incident/Change Management

In addition the jobholder will need to have had hands-on experience with Network General Sniffers (e.g. Niksun) and a good understanding of all network protocols (e.g. TCP/IP & UDP, SNMP, FTP, TFTP, SSH, IPSec, IPSLA, NTP)
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