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    Deputy Manager-Quality - Hyderabad, India - Wipro

    Wipro
    Wipro Hyderabad, India

    6 days ago

    Wipro background
    Technology / Internet
    Description


    • Planning, design and delivery of Training sessions, including Ad Hoc Training, for both new and existing team members


    • Identifying training needs


    • Should be equipped and willing to take up trainings if need be and serve as trainers back-up if needed


    • Become a pro at the process/workflows knowledge to be able to manage discussions with client and internal stakeholders and also drive metrics


    • Be a Self-starter, mature to take important decisions in favor of business


    • Drive metric improvements from training phase and innovation ideas for training framework improvements


    • Designing and implementing training programmes


    • Helping employees in career development


    • Creating leadership development programmes. ...


    • Develop effective induction programs to assure new hires embrace Facebook culture and understand required potentially lacking cultural context for markets to be supported


    • Monitor and review the progress of trainees through questionnaires and discussions with managers and ensure corrective action when needed


    • Ensure Training Quality through Service Level and Training evaluations/assessments


    • Communicate with diverse audiences (e.g., employees, management, other sites, etc.) to provide information and clarification regarding training programs, actions, policies, procedures and best practices


    • Work closely with the Facebook Training and Policy Team to assure training content is updated and aligned with FB's Abuse Standards/Terms of Service


    • Review existing measurement tools, metrics and feedback to gauge the effectiveness of the training


    • Conduct ongoing and thorough analysis of organizational, departmental and individual training needs


    • Ensure that training solutions are designed in a logical, structured and clear manner, reflective of learning objectives and suited to a variety of learning styles


    • Manage participation during training delivery to ensure maximum contribution - test for understanding, observe behavior and alter delivery method if necessary


    • Keep self-updated on Learning & Development Best Practice


    • Should be capable in creating ideas and initiative for process development


    • Stakeholder management


    • Client front facing from training team for WBR, MBR & Client visits


    • Should have excellent process knowledge with a desire to coordinate with cross functions and drive results


    • Ability to work & communicate with people across organizational units and locations. Strong Team building skills


    • Evaluate on a regular basis employee skill and knowledge levels relevant to their assigned responsibilities


    • Critical thinking and Strong analytical skills with an ability to solve a problem


    • Motivating associates through effective management and constructive feedback

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