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    Customer Relations Executive - Hyderabad, India - FRUGE IT SERVICES

    FRUGE IT SERVICES
    FRUGE IT SERVICES Hyderabad, India

    1 day ago

    Default job background
    Full time
    Description

    In a voice-based or back-office outsourcing, employees either troubleshoot their customer's problems or sell services and products to potential customers. Mostly, jobs are offsite and deal with customer care, finance, billing, accounting and data processing. It has two parts:

    • Inbound process: employees in an inbound process handle all incoming calls to answer their queries or troubleshoot their problems. These employees try to resolve complaints on the phone by raising a suitable ticket or complaint about the issue.
    • Outbound process: employees working in the outbound process have to call customers, pitch and sell the services or products of a particular company. For example, BPO employees working for a bank will call customers to sell their credit cards or insurance schemes. Therefore, it is essential to explain the company's product and services in a way it appeals to customers.
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