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    Maxamtech Digital VenturesCustomer Service Representative-Team Lead - Pune, India - Maxamtech Digital Ventures Pvt Ltd

    Maxamtech Digital Ventures Pvt Ltd
    Maxamtech Digital Ventures Pvt Ltd Pune, India

    1 week ago

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    Description
    Maxamtech DigitalVenturesCustomer ServiceRepresentative ManagerLocation: Pune KalyaniNagarShift Time: 9:30am6:30pmRole type:Fulltime
    AboutMaxamtech
    MaxamtechDigital Ventures Powers gaming for large business houses OTTsTelecoms to retain engage and monetize their existing user base viaGames 360 platform and innovative gaming formats for all gamers andagegroups.
    OurProduct
    OverviewTheCustomer Service Manager is a crucial role within the organizationresponsible for providing leadership to the customer service teamand ensuring exceptional customer satisfaction. This role plays akey part in driving the teams performance and fostering a positivecustomer serviceexperience.
    KeyResponsibilities
    • Superviseand support the customer service team in handling customerinquiries and resolving issuesefficiently
    • Monitor team performance andconduct regular coaching and training sessions to enhanceskills
    • Set clear team goals and objectivesensuring alignment with organizationalobjectives
    • Develop and implement customerservice policies and procedures to optimizeefficiency
    • Handle escalated or complex customerissues providing solutions and ensuring customersatisfaction
    • Assist in recruitment andonboarding of new team members
    • Generate reportsand provide insights on team performance and customerfeedback
    • Collaborate with other departments toimprove overall customer experience
    • Stayupdated with industry trends and best practices to continuouslyimprove service standards
    • Lead by example bydemonstrating excellent customer serviceskills

    RequiredQualifications
    • Bachelorsdegree in Business Administration or a relatedfield
    • Proven experience in a customer servicerole with at least 2 years in a leadership or supervisoryposition
    • Excellent communication andinterpersonal skills
    • Strong problemsolvingabilities and the capability to handle difficultsituations
    • Demonstrated ability to prioritizeand manage multiple taskseffectively
    • Proficiency in using customerservice software and MS Officeapplications
    • Ability to analyze data andgenerate insights for processimprovements
    • Indepth understanding of customerservice principles and practices
    • Leadershipskills with the ability to motivate and develop teammembers
    • Customeroriented mindset with a focuson delivering exceptionalservice

    service standards,msoffice,customer feedback,generate reports,customer serviceteam,clear team goals and objectives,customer service policies andprocedures,handle escalated or complex customerissues


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