- Superviseand support the customer service team in handling customerinquiries and resolving issuesefficiently
- Monitor team performance andconduct regular coaching and training sessions to enhanceskills
- Set clear team goals and objectivesensuring alignment with organizationalobjectives
- Develop and implement customerservice policies and procedures to optimizeefficiency
- Handle escalated or complex customerissues providing solutions and ensuring customersatisfaction
- Assist in recruitment andonboarding of new team members
- Generate reportsand provide insights on team performance and customerfeedback
- Collaborate with other departments toimprove overall customer experience
- Stayupdated with industry trends and best practices to continuouslyimprove service standards
- Lead by example bydemonstrating excellent customer serviceskills
- Bachelorsdegree in Business Administration or a relatedfield
- Proven experience in a customer servicerole with at least 2 years in a leadership or supervisoryposition
- Excellent communication andinterpersonal skills
- Strong problemsolvingabilities and the capability to handle difficultsituations
- Demonstrated ability to prioritizeand manage multiple taskseffectively
- Proficiency in using customerservice software and MS Officeapplications
- Ability to analyze data andgenerate insights for processimprovements
- Indepth understanding of customerservice principles and practices
- Leadershipskills with the ability to motivate and develop teammembers
- Customeroriented mindset with a focuson delivering exceptionalservice
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5 days ago
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Team Lead
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Team Lead
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Team Lead
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Operations Team Lead
1 day ago
Truww Pune, IndiaCompany Profile: · At Truww, we are building the world's most trusted & customer-centric home interiors brand. · By organizing an otherwise unorganized home interiors industry, which includes designers, · carpenters, installers, etc. we deliver a delightful and hassle-free experi ...
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Salesforce Team Lead
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Rialtes Pune, IndiaCompensation : INR LPA · As a Salesforce Team Lead, you will play a pivotal role in overseeing and managing a team of Salesforce administrators, developers, and analysts. Your primary responsibility will be to lead the team in the successful design, implementation, customization, ...
Maxamtech Digital VenturesCustomer Service Representative-Team Lead - Pune, India - Maxamtech Digital Ventures Pvt Ltd
Description
Maxamtech DigitalVenturesCustomer ServiceRepresentative ManagerLocation: Pune KalyaniNagarShift Time: 9:30am6:30pmRole type:FulltimeAboutMaxamtech
MaxamtechDigital Ventures Powers gaming for large business houses OTTsTelecoms to retain engage and monetize their existing user base viaGames 360 platform and innovative gaming formats for all gamers andagegroups.
OurProduct
OverviewTheCustomer Service Manager is a crucial role within the organizationresponsible for providing leadership to the customer service teamand ensuring exceptional customer satisfaction. This role plays akey part in driving the teams performance and fostering a positivecustomer serviceexperience.
KeyResponsibilities
RequiredQualifications
service standards,msoffice,customer feedback,generate reports,customer serviceteam,clear team goals and objectives,customer service policies andprocedures,handle escalated or complex customerissues