- Increase renewal rates and reduce churn
- Expand our revenue in accounts through cross-sell and up-sell
- Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
- Drive new business growth through greater advocacy and reference-ability Define and Optimize Customer Lifecycle
- Map customer journey
- Develop listening points in journey (e.g.; usage, satisfaction, etc.)
- Standardize interventions for each point in journey
- Define segmentation of customer base and varying strategies
- Identify opportunities for continuous improvement Manage Customer Success Activities
- Onboarding
- Training
- Professional Services
- Customer Support
- Customer Success Management
- Renewals
- Cross-sell / Up-sell
- Advocacy
- Minimum 10 years experience with significant time spent in hospitality/travel technology.
- In-depth understanding of hotel distribution technology (including connection with OTAs, GDS, content etc.)
- Ability to manage influence through persuasion, negotiation, and consensus building
- Ideally combined background of post-sale and sales experience with a strong commercial acumen
- Ability to read commercial contracts and understand legal clauses
- Strong empathy/obsession for customers AND passion for revenue and growth
- Deep understanding of value drivers in recurring revenue business models
- Analytical and process-oriented mindset
- Demonstrated desire for continuous learning and improvement
- Excellent communication and presentation skills
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Customer Success Manager
Found in: Talent IN 2A C2 - 3 days ago
Prospecta Software Noida, IndiaCustomer Success Manager · COMPANY OVERVIEW · Prospecta was founded in 2002 in Sydney, Australia, to provide data management and automation software for enterprise clients. Prospecta has evolved to be a leading data management software company. Prospecta's flagship product, MDO ...
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Customer Success Executive
Found in: Talent IN 2A C2 - 3 days ago
Apeejay Stya Education (Svran Foundation) Noida, IndiaStakeholder Executive @ Vjal Institute, Apeejay Stya Group · About Us: · The Apeejay Education Society, established by the leading Industrial House of Apeejay Stya in the year 1967, has built a rich heritage of nearly four and half decades in the field of quality education throu ...
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Customer Success Associate
Found in: Talent IN 2A C2 - 1 day ago
snooplay Noida, IndiaAbout snooplay: · snooplay is a tech-enabled vertical, online marketplace for toys & games. With 600+ sellers listed on the platform selling products, snooplay makes it easier for parents to discover toys for their children. Trusted by 1lac+ parents across India, snooplay is on a ...
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Customer Success Specialist
Found in: Talent IN C2 - 3 days ago
Hotelogix India Private Limited Noida, India Full timeJob Description - CSS · Experience Required: 3 - 5yrs · Shift Time: 6pm to 3AM · Objectives of this Role · Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of c ...
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Customer Success Executive
Found in: Talent IN C2 - 1 day ago
Redian Software Global Noida, IndiaServe asthe primary point of contact for assigned clients understandingtheir needs challenges andobjectives. · Collaboratewith internal teams including sales product development and supportto ensure seamless delivery of products and services toclients. · Proactivelyidentify oppor ...
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AVP - Customer Success (Conversational Messaging)
Found in: Talent IN C2 - 2 days ago
Sinch Noida, IndiaDo you imagine yourself working with largest brands and champion the success of the customers for a platform that touches the lives of millions. Here is an opportunity to test your product, business acumen and customer connect nerves. Sinch, a 2nd largest CPaaS and messaging prov ...
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Customer Success Intern
Found in: Talent IN C2 - 3 days ago
Wobot New Delhi, IndiaSelected interns daytoday responsibilitiesinclude: · and nbsp; · 1. Ownoverall relationship with clients including managing onboardingimplementation training increasing adoption and high levels ofcustomer satisfaction · 2. Establish a trusted andstrategic advisor relationship to ...
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Customer Success Internshipship
Found in: beBee S2 IN - 5 days ago
Jodo Delhi, India Internship, Full time· About the internship: · Selected intern's day-to-day responsibilities include: · 1. Conduct consultative selling by pitching Jodo's financial products to customers both in offline events and via telesales · 2. Build a long-term relationship with customers · 3. Demonstrate the ...
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Customer Success Executive
Found in: Talent IN C2 - 1 day ago
MyOperator New Delhi, IndiaJobDescription · Weare hiring for a passionate independent and ambitious accountmanagement professional with good communication skills andconfidence. Who can ensure his/her monthly targets by achievingdaily and weekly activity milestones. The CSM should be a goodlistener and be a ...
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Manager - Customer Success Management (Customer Success Management) - B3201_2
Found in: Talent IN C2 - 4 days ago
Tata Communications New Delhi, IndiaBroad outline of the Role · Responsible for executing customer success management strategy (customer retention, churn mitigation and driving adoption and consumption of services) by building and maintaining relationships with customers and handling escalations and special reques ...
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Aimlay - Manager - Customer Success
Found in: Talent IN 2A C2 - 2 days ago
Aimlay Private Limited New Delhi, IndiaCompany Description: · Aimlay Pvt Ltd is a leading educational counseling and placement company located in Rohini. We started by providing professional guidance to students and working professionals who wanted to continue their education. · Over time, our reputation grew, and we ...
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Customer Success Manager
Found in: Talent IN 2A C2 - 4 days ago
Nanonets Gurugram, IndiaAbout Nanonets · Nanonets has a vision to help computers see the world starting with reading and understanding documents. Machine Learning (ML) is no longer a futuristic concept-it's a present-day powerhouse transforming the business landscape. Nanonets is at the forefront of thi ...
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AVP - Customer Success
Found in: Talent IN 2A C2 - 1 day ago
FieldAssist Gurugram, IndiaAs AVP - Customer Success is a leadership position involves fostering a deep comprehension of FA's SaaS product line and solutions, as well as grasping various customer use cases to enhance customer engagement. Your primary responsibilities will revolve around optimizing the enti ...
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Manager - Customer Success
Found in: Talent IN C2 - 3 days ago
MPC Moving Picture Company Gurugram, India Full timeCompany Description · Wizikey is a cloud-based marketing and Communications software that uses AI technology to monitor news, provide media insights, and automate reporting. It helps companies track their news presence, gather competitive intelligence, and connect with relevant ...
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Customer Success Manager
Found in: Talent IN 2A C2 - 5 days ago
Intract Gurugram, IndiaCompany Description · At Intract, founded by visionary IIT Delhi alumni and backed by top-tier global VCs, we're redefining the user acquisition landscape for all digital companies, through our innovative B2B2C approach which serves 1,000,000+ users. · Role Description · This is ...
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Customer Success Associate
Found in: Talent IN C2 - 4 days ago
Snaphunt Gurugram, India Full timeThe Offer · Work in a company with a solid track record of performance · Work alongside & learn from best in class talent · Flexible working options · The Job · You will be responsible for : · Building strong client relationships by providing customers with ongoing support and ...
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Customer Success Associate
Found in: Talent IN C2 - 4 days ago
VCOSMOS Gurugram, India Full timeWelcome to VCosmos We specialize in managing customer experience support, contact center management and back-office services for Global & Indian companies across diverse industries and various geographies. Our goal is to deliver value-driven business process outsourcing solutions ...
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Customer Success Manager
Found in: Talent IN C2 - 5 days ago
Albireo Recruiters Gurugram, India Full timeWe are hiring for Customer Success Manager IC Role · Shifts- US (6:30PM-3:30AM) · WFH till this year's end (Dec 2022) · 1. Customer Success Manager Upsells :- Sales profile · Budget upto - 15 LPA ratio) · Mandatory- US Experience, SAAS sales, Outbound process, end to end sales, ...
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Customer Success Specialist
Found in: Talent IN C2 - 3 days ago
SHL Gurugram, India Full timeJob Description Find purpose in each day while contributing to a workplace revolution · SHL, People Science. People Answers. · Are you a specialist in communication and relationship building with an aptitude for managing distributor sales pipelines? If yes, we invite you to a ...
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Customer Success Internship
Found in: beBee S2 IN - 6 days ago
Human Peritus Gurgaon, India Internship, Full time· About the internship: · Selected intern's day-to-day responsibilities include working on customer experience management. · Additional information: Job offer following an exceptional performance during the internship. · > · Only those candidates can apply who: · 1. are availabl ...
Director / Senior Director - Customer Success (OTA) - Noida, India - RateGain
Description
Purpose of the role
– We will not be successful unless our customers are receiving massive value from our service. RG is looking for a Account Manager whowill own driving success for our customers. This role includes responsibilities for Customer Success activities (e.g.; on-boarding, support, services, adoption, etc.), Account Management (e.g.; advocacy, retention, strategic consulting, etc.) and outcomes (e.g.; renewals, up-sell, etc.).
Responsibilities
Drive Customer Success OutcomesCompetencies