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    SAP CRM Technical - Bengaluru, India - Tech Mahindra

    Tech Mahindra
    Tech Mahindra Bengaluru, India

    Found in: Appcast Linkedin IN C2 - 17 hours ago

    tech mahindra background
    Technology / Internet
    Description

    what we are looking for :

    Good technical knowledge in CRM WEB UI


    • Extensively worked in CRM Sales and Marketing process


    • Work experience in BRF (Business Rule Framework)


    • Experience in SMARTFORMS and ICF (Internet Communication Framework) services


    • In depth knowledge in CRM One Order Framework


    • Extensively worked in BAdI's, RFC functional modules, Actions and Events in CRM


    • Experience in developing Interfaces (Involving Idoc's)


    • Good Knowledge of Performance Optimization Techniques


    • Good Knowledge in CRM Middleware


    • Work Experience in Workflow (Mainly in CRM)


    • Conceptual Functional Knowledge in CRM Sales, Marketing and Service Process


    • Experience from working in implementation/rollout projects


    • Excellent communication & presentation skills


    • Experience of the SAP Service Parts Management integrated scenarios would be appreciated (CRM, ECC, SCM)


    • Experience in IPC routines would be appreciated

    what you do:


    • Able to analyze and solve day to day issues from business with-in agreed SLA.


    • Experience in handling Change requests and problem management


    • Ability to scope, prepare TS , script and execute interface tests


    • Should be willing to work on CET shift to support & on EST shift occasionally depending on need


    • On-Call for extended hour support


    • Available on phone to attend to any major issues


    • Support testing and be there for weekend supports if needed for Infra related changes

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