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    Key Accounts Manager - Chennai, India - POORNATHA

    POORNATHA
    POORNATHA Chennai, India

    3 days ago

    Default job background
    Description
    • Key responsibilities - Including but not limited to
    o Onboard new customers
    o Follow up on renewals
    o Encourage upsells and cross-sells
    o Build relationships between customers and the support team
    • Develop trust relationships with a portfolio of major clients.
    • Acquire a thorough understanding of key customer needs and requirements.
    • Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
    • Ensure the correct products and services are delivered to customers in a timely manner.
    • Serve as the link of communication between key customers and internal teams (Keeping the client posted)
    • Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
    • Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
    • Networking and handling Senior Executives in Corporates (CxOs, Directors Etc.)


    Requirements

    • 0 to 2 years of experience.
    • Customer-First Mindset.
    • Relationship Management and Managing Expectations.
    • Excellent verbal and written communication skills.
    • Research and presentation skills.

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