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Hyderabad

    five star hotel staff - Hyderabad, India - Gamut HR Solutions

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    Full time
    Description

    Perform all check-in and check-out tasks

    Manage online and phone reservations

    Inform customers about payment methods and verify their credit card data

    Register guests collecting necessary information (like contact details and exact dates of their stay)

    Welcome guests upon their arrival and assign rooms

    Provide information about our hotel, available rooms, rates and amenities

    Respond to clients complaints in a timely and professional manner

    Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests needs

    Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

    Upsell additional facilities and services, when appropriate


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