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    IM - Business Manager Tele Monthly - Noida, India - Karyarth

    Karyarth
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    Description

    Role:
    Business Manager

    Department:TeleMonthly Sales and Servicing
    Qualification:MBA Tier 1/2
    Experiencerequired:Minimum 1 to 2 years ofExperience
    Locations:Noida

    Rolesand Responsibilities Revenuemaximization and achievement of business targets by improvingclient Renewals and Upsells Act like a consultant to the clients andensure high level of client satisfaction throughpersonalized solutions and issue resolutions Capturing key process and product feedbackfor client experience improvements throughdata analysis and RCAs Drive qualityservice demonstrations by team on video meetings Regular team trainings and audits tomaintain service quality

    KeySuccess Factors for an individual Customer Champion at Heart Ability to build rapport with customersinstantly Selfstarter who likes to builddeep process & product understanding Good team motivator

    Whatthe Role offers:
    Managingand developing team of 20 executives and 34 teamleads DirectRevenue ownership for 3000 allotted customers Building and driving bestinclass servicingpractices

    Criticalskills of a suitable candidate Excellent Teamhandlingskills Good verbal and writtencommunication Able to multitask well Effective decisionmaking abilities

    Youcan apply if you have 70%marks in 10th and 12th MBA or anyequivalent degree from Top tier colleges Minimum 12 years of work experience in team handling rolespreferably in client servicing and productselling
    service quality,best-in-classservicing,product feedback,drive quality servicedemonstrations,b2b,business acquisition


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