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    Call Coordinator - Surat, India - Smart Placement Solutions

    Smart Placement Solutions
    Smart Placement Solutions Surat, India

    2 days ago

    Default job background
    Full time
    Description

    We are looking enthusiastic & passionate individuals to work with leading International diamond company.

    Designation: Call Coordinator (Male)

    Job Location: Ashwani Kumar Road, Surat

    Qualifications: 12th Pass/Graduation

    Job Descriptions:

    Being the First point of Contact for clients - Answer Telephone calls politely, accurately, consistently & with professional Attitude.

    Record & Maintain all Customer Support Issues Accurately on CRM.

    Allocate\Communicate Support Calls to Field Team & Track them.

    Inter Dept. coordination for Spares/AMC issues or other Queries.

    Track, Report & Maintain the Status of Support Calls/Spares.

    Maintain Consistent Communication with Field Team.

    Escalate Critical Issues to higher Authorities

    Assist the Support Manager/ Dept. heads Reports/records.

    Work as per the Guidelines /SOPs Set by Company

    Required Skills

    Basic Computer knowledge is must.

    For Male : Candidate should be ready with all shift , Management will decide as per staff rotation and communicate to candidates in prior. ( Morning, Afternoon and night-6AM TO 2PM, 02PM TO 10PM, 10PM TO 6AM )

    Good communication skills with command on English language.

    Experience: Min 1 years in Back Office, Customer Service (FRESHERS with decent and potential candidature can be considerable)

    CTC Range: Rs, 10,000 to Rs, 15,000 per month (Depend on interview performance and experience, NEGOTIABLE for right candidate)

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