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    International Voice Support Executive - Kochi, India - WORKSENT TECHNOLOGIES PVT LTD (formerly EYNETECH)

    WORKSENT TECHNOLOGIES PVT LTD (formerly EYNETECH)
    WORKSENT TECHNOLOGIES PVT LTD (formerly EYNETECH) Kochi, India

    Found in: Talent IN 2 C2 - 3 days ago

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    Description
    International Voice Support Executive

    We are seeking a International Voice Support Executive who possesses exceptional communication and interpersonal abilities.

    Work Location- Kochi
    Work experience- 0-2 years


    Job Duties:

    • Need to interact with customers, address their concerns, provide answers to their inquiries, and assist them with their requirements.
    • Need to handle customer phone calls and emails, ensuring timely responses to customers' questions and concerns.
    • Maintain a positive, empathetic, and professional attitude when interacting with customers.
    • Respond promptly to customer inquiries.
    • Communicate with customers through various channels.
    • Acknowledge and resolve customer complaints.
    • Ensure customer satisfaction and deliver professional customer support.

    Requirements:

    • Excellent written and verbal communication skills in English.
    • Familiarity with Microsoft office an added advantage.
    • Ability to remain calm in stressful or upset customer situations.
    • Strong documentation skills.
    • Sound problem-solving skills to identify the underlying causes of customer issues.
    • Ability to multitask.
    • Proactive approach to providing support.
    • Experience in customer support is a plus.
    • Willingness to work night shifts.

    Qualification:

    • High school diploma, degree, or equivalent. Graduates from any field are welcome to apply.
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