Jobs
>
Mumbai

    Sr Customer Service Executive - Mumbai, India - Tata Communications

    Tata Communications
    Tata Communications Mumbai, India

    Found in: Talent IN C2 - 4 days ago

    Tata Communications background
    Description

    Role Overview

    The candidate will have a proven experience in working for tier 1 broadcast MCRs or network support team.


    • MCR Operations & support for all live events.

    • Fault management & Problem resolution & issue resolution.

    • Provide specific reporting and service improvement plans for incremental, continual improvement of customer experience.

    • Support creation and transition of new support processes.

    Key Responsibilities


    • Working in NOC environment in shifts dedicated to media customers, managing the end to end Video Connect Service setup riding over dedicated SDH Network including Nimbra equipment's, encoders, decoders, L2 IP switches, Satellite Receivers, MCPC Mux, Rasterizers & other broadcasting equipment.

    • Handles Service delivery & Service assurance function for Video Connect - Media & Entertainment segment. Namely TV Channels, Sports Channels, Content distribution & Adhoc Live events in MSOC and on-site as per requirement.

    • Handling Services & backhaul network configuration, provisioning & troubleshooting activities on a dedicated platform meant for Video distribution.

    • Maintaining service network inventory in accordance with industry Best Practices.

    • Providing technical support for the Video Connect Network & other elements of the service setup on 24x7.

    • Responding in timely manner to service requests and service escalations.

    Technical Competencies


    • Work for MCR in 24x7 Operations model, to support TV customers, broadcasters, production houses, News offices & Operators (providers, cable operators)

    • Working experience on IP networks (Cisco switches, routers), configuration management. Cisco certification (CCNA) is a plus.

    • Candidate must have knowledge of optical fibers, transmission technology, routing, switching IP basics. Hands -On experience on SDH transport equipment's is a plus.

    • Knowledge of encoding, decoding, MCPC Mux, video & audio fundamentals, Television standards is desirable.

    • Experience in Net Insight video distribution products.

    • Extensive experience in satellite operations.

    • Experience in using remedy or other incident ticketing systems.

    Minimum qualification & experience


    • Engineering Graduate with 3 to 5years experience with ( BE or BTech in Electronics & Telecommunications or equivalent)

    • Candidate should have an excellent communication, process adherence, project management & analytical problem solving skills.

    • Ability to manage multiple duty shift patterns.

    • Capability to work in a challenging cross cultural environment

    • Strong troubleshooting and analytical skills

    • Works well as part of multidisciplinary teams, which are expected to reach a common goal.

    Other knowledge/skills

  • Demonstration of problem-solving skills
  • Prior experience in providing technical support in fast paced, high availability, 24X7 environments.
  • Bonito Designs

    Service Executive

    Found in: Talent IN 2A C2 - 3 days ago

    Bonito Designs Mumbai, India

    Note - Please apply only if eligibility criteria have met after going through the Job Description. Send across your updated CV and Portfolio at or WhatsApp at · About Bonito Designs - · Bonito Designs Pvt Ltd ) is one of the fastest growing Start-Ups in India in the Interior De ...

  • Wonderchef Home Appliances Pvt Ltd.

    Service Executive

    Found in: Talent IN 2A C2 - 2 days ago

    Wonderchef Home Appliances Pvt Ltd. Mumbai, India

    About the company: · Company Overview: · Wonderchef is a leading kitchen appliances and cookware brand in India, known for its innovative and stylish products that make cooking a delightful experience. We are committed to providing high-quality, durable, and user-friendly kitche ...

  • The Crimson Cape

    Client Servicing Executive

    Found in: Talent IN 2A C2 - 3 days ago

    The Crimson Cape Mumbai, India

    Company Description · The Crimson Cape is a digital solutions provider based in Mumbai. We leverage technology, marketing, science, and modern art to offer tailor-made digital solutions to our clients. Our expertise lies in action-oriented design strategies and demand generation ...

  • Monk Entertainment

    Client Servicing Executive

    Found in: Talent IN 2A C2 - 1 day ago

    Monk Entertainment Mumbai, India

    We're looking to hire a Client Servicing Executive at Monk Entertainment. · This role involves end-to-end project management, client coordination, communication and vendor management · You will get the opportunity to build content-driven projects from the ground up and execute th ...

  • Chrisaldo Goldiloy™

    Client Servicing Executive

    Found in: Talent IN 2A C2 - 2 days ago

    Chrisaldo Goldiloy™ Mumbai, India

    Chrisaldo GoldiloyTM is looking for that one person whom clients will "love", and creatives will "love even more". · Things to Know Before Applying: · The role is for a candidate with a minimum experience of 1 year in an advertising agency (if you do not possess relevant experie ...

  • Tidal7 Asia

    Client Services Executive

    Found in: Talent IN 2A C2 - 2 days ago

    Tidal7 Asia Mumbai, India

    At Tidal7 we are looking for multiple Client servicing executives for digital and CRM roles. Candidates with 1 to 3 years of experience in leading advertising and digital agencies should apply. · The main focus would be digital but exposure to 360 degree communication approaches ...

  • Blue Dart

    Customer Service Executive

    Found in: Talent IN 2A C2 - 3 days ago

    Blue Dart Mumbai, India

    Responsible for providing best in class customer service to all national and regional key accounts in the region through a dedicated team of Account Relationship Leads. · Drive the mining and growth in revenues from existing national and regional key accounts in the region throug ...

  • timesjobs

    Customer Service Executive

    Found in: beBee S2 IN - 2 days ago

    timesjobs Mumbai, India Full time

    · : Female · EXPERIENCE · : 3 Years To 6 Years · JOB DETAILS · Representing companys standards with highly polished communication skills · Knack to handle premium clients with ease and tact · Attend phone calls and maintain a database for the same · Basic validation of clients i ...

  • timesjobs

    Customer Service Executive

    Found in: beBee S2 IN - 4 days ago

    timesjobs Mumbai, India Full time

    Job Title Customer Service Executive From Salary 3.5 Lakh(s) INR per Annum To Salary 4.5 Lakh(s) INR per Annum Industry ITES/BPO Position Type Permanant Role Customer Service Executive (Voice) Required Education Any Graduate Work Location Airoli Description You will be responsibl ...

  • Shshshree HR Solution

    Client Servicing Executive/ Event Executive

    Found in: Talent IN C2 - 6 days ago

    Shshshree HR Solution Mumbai, India Full time

    Job Description for Client Servicing Executive/ Event Executive · Work Experience:2-3 years from Event industry · Responsibilities and Accountabilities: · In-depth understanding of the clients requirements · Being a part of the successful execution of the project within the timel ...

  • genetic callnet

    Customer Service Executive

    Found in: beBee S2 IN - 1 day ago

    genetic callnet Mumbai, India Full time

    Apply for Customer Service Executive, Career Progress Consultants in Mumbai for 0 - 3 Year of Experience on ...

  • Hunarstreet Technologies

    Client Servicing Executive

    Found in: Talent IN C2 - 2 days ago

    Hunarstreet Technologies Mumbai, India

    JD ClientServicingExecutive · JobDescription: We are looking for energetic ClientServicing Executives for our corporate events business. Thecandidates will be responsible for building and maintain stronglonglasting client relationships Develop new business with Existingclient and ...

  • CFIRST Background Checks LLP

    Client Service Executive

    Found in: Talent IN C2 - 6 days ago

    CFIRST Background Checks LLP Mumbai, India Full time

    Position: Client Service Executive · Job Location: Malad West, Mumbai · Requirements: · Excellent English Communication Voice. · Basic Computer Skill (Excel, Typing) · Job purpose: To interact with client on a regular basis and to ensure that delivery standards are met as per req ...

  • Burgundy Brand Collective

    Customer Service Executive

    Found in: Talent IN C2 - 4 days ago

    Burgundy Brand Collective Mumbai, India Full time

    Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand p ...

  • Retail Jeweller India

    Client Servicing Executive

    Found in: Talent IN C2 - 5 days ago

    Retail Jeweller India Mumbai, India

    JobSummary: · TheClient Servicing Executive is responsible for maintaining andnurturingrelationships with clients ensuringtheir needs are met and maximizingclientsatisfaction. They act as a liaisonbetween the client and the companyprovidingsupport and solutions to clientinquiries ...

  • Snaphunt

    Customer Service Executive

    Found in: Talent IN C2 - 4 days ago

    Snaphunt Mumbai, India Full time

    The Offer · Opportunity within a company with a solid track record of performance · Attractive Salary & Benefits · Work alongside & learn from best in class talent · The Job · You will be responsible for : · Respond promptly and professionally to customer inquiries received thro ...

  • timesjobs

    Customer Service Executive

    Found in: beBee S2 IN - 4 days ago

    timesjobs Mumbai, India Full time

    Customer Service Executive · Job Description: We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensur ...

  • Nexus Hire

    Customer Service Executive

    Found in: Talent IN C2 - 11 hours ago

    Nexus Hire Mumbai, India

    PRIMARY DUTIES &RESPONSIBILITIESRespond promptly and professionallyto incoming customer inquiries by email within agreedTAT · Maintain an updated knowledge of theorganizations products services and customer servicepolicies · Escalate unresolved issues to theappropriate internal t ...

  • Fashion TV India

    Client Servicing Executive

    Found in: Talent IN C2 - 1 day ago

    Fashion TV India Mumbai, India

    AboutUs:Fashion TV founded in 1997by Michel Adam is an international fashion and lifestylebroadcastingtelevision channel. With over 28different business verticals Realestate Salons Spa GymFranchiseDigital marketing and more. Referwebsite for moredetails. · Website · JobSummary:Th ...

  • Oswaj chemicals

    Customer Service Executive

    Found in: Talent IN 2 C2 - 4 days ago

    Oswaj chemicals Mumbai, India

    Person should be from sales background · Handling regular sales · He/She will be coordinating with warehouse and transportars for dispatches · Follow up for payments · Stock report · Visiting warehouses for stock exchangingQualification must be 12+ · Managing a team of representa ...