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    Customer Success - Mumbai, India - PwC India

    PwC India
    PwC India Mumbai, India

    Found in: Talent IN 2A C2 - 3 days ago

    Default job background
    Description

    Professional and educational background

     2-10 years of relevant work experience post MBA;

     Preferred consulting background

     Alternatively industry background (B2C companies - Insurance Sector)

    Work experience areas:

     Critical must-haves:

    o Market sizing and market entry strategy

    o Design of Customer Experience/ Customer Service design

    o Customer analytics (Segmentation, Sales, Marketing, Service) resulting in

    clear business outcomes

    o Contact (Call) center design, conversion rate process improvement

    o Business casing / business modeling experience

    o Multi-channel management, retail store operations management

    o Sales uplift / revenue growth

    o If from a consulting background, should have executed and lead small

    teams on projects (such as market entry strategy, sales process design

    to execution, digital channel sales uplift for a specific product line etc.)

     Good-to-haves:

    o Experience with startups / front office technologies / payment solutions

    o Digital Marketing improvement

    o Loyalty program design and roll out

    o Marketing RoI improvement

    Core skills & behaviors:

     Strong analytical and problem solving capability

     Excellent communication skills - verbal, written, leadership communication

     Strong PPT and Excel skills

     Team leadership - past experience of leading 2-3 member teams (if consulting

    background) and 5-8 member teams (if industry background)

     Interacting and effectively managing senior client stakeholders

     Willingness to stretch, high learning agility (comfort with learning at speed) and

    can-do attitude

    Location- Mumbai

    Candidate should be comfortable with extensive travel.

    Prior Consulting experience is mandatory.

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