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    Servicenow Lead - Chennai, India - HTC Global Services

    HTC Global Services
    HTC Global Services Chennai, India

    1 week ago

    HTC Global Services background
    Description

    Qualifications:

    1. Education and Experience:
    • Bachelor's degree in Computer Science, Information Technology, or a related field.
    • Proven experience as a ServiceNow Architect with a focus on medium to large-scale implementations.
    1. ServiceNow Certifications:
    • ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications.
    • Additional certifications in Integration Hub, App Engine, or related areas are highly desirable.
    • Technical Skills:
    • Deep understanding of ServiceNow modules, features, and capabilities.
    • Proficient in scripting languages such as JavaScript and GlideScript.
    1. Integration Experience:
    • Proven experience in integrating ServiceNow with other SAAS products.
    • Familiarity with integration methods including REST, hub and spoke model, and packaged solutions.

    Skills required

    • Should have at least 8 years of experience with at least 3 years of experience as ServiceNow Lead Developer
    • Should have handled at least two ServiceNow implementations (including core modules, such as Incident, Service Requst, and Change Management) successfully and preferably Asset Management, CMDB and Discovery
    • Should be an expert in Service Catalog development and customizing workflows, business rules and dashboards
    • Should have the experience of configuring domain separation and mid servers
    • Should be well versed in integrating ServiceNow with AD, SSO and other enterprise applications - using REST APIs as well as hub & spoke.
    • Should have the experience of interacting with customers, understanding requirements, presenting solution design, working out the development estimates and getting customer sign-offs.
    • Should be capable of leading a team and ensure that the team delivers on time and conduct technical reviews of the team's work
    • Should be capale of providing guidance and coaching to team members
    • Should be willing to work as independent contributor for high-priority, high-critical work
    • Should be a quick thinker and a problem solver: should be able to provide solutions to complex business problems.
    • Should be a very good communicator with very good documentation skills.
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