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    L1/L2 Network Support Engineer - Mumbai, India - Sampoorna Consultants Pvt. Ltd

    Sampoorna Consultants Pvt. Ltd
    Sampoorna Consultants Pvt. Ltd Mumbai, India

    4 days ago

    Default job background
    Description

    Job Description :

    • Overall 26 years experience in network security with at least 1 year in managing Proxy / WAF / NDLP solutions
    • Proficiency with management of Proxy / WAF / NDLP
    • Experience in working with Windows, Linux, Unix environment
    • Incident, problem, service request management & configuration management of Proxy / WAF / NDLP solutions
    • Day to Day BAU configuration changes
    • Proactively utilize network monitoring tools to isolate events before service degradation occurs
    • Supporting incident monitoring and incident analysis/response initiatives
    • Coordinating with users to ensure timely and satisfactory resolution for any trouble tickets
    • Troubleshooting network, transport, session, presentation and applications layers
    • Applying security patches as required
    Conducting daily performance checks on devices, periodic audits and compliance

    • Performing immediate troubleshooting as the situation dictates for any and all network outages as reported by users, sensors, and/or operational personnel
    • Implement, and maintain network security policy, standards, and procedures
    • Deploying and maintaining access and security policies for Proxy/WAF/NDLP solutions
    • Maintaining service levels as well as oversight of the day to day configuration, administration and monitoring of the network security infrastructure in a 24/7
    • Coordination with OEM`s for TAC support, RMA, replacement & reconfiguration of faulty devices/appliances
    • Device configuration backup as per the agreed schedule
    )
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