-
Investment Banking Associate
Found in: Talent IN 2A C2 - 3 days ago
Steer Advisors Mumbai, IndiaCompany Description · Steer Advisors is an investment banking and corporate advisory firm based in BKC, Mumbai. We have a strong presence across India, USA, Germany, and Israel, and specialize in various sectors including consumer products/services, consumer electrical, building ...
-
Lending Partnerships
Found in: Talent IN 2A C2 - 2 days ago
ShopSe Digital Finance Mumbai, IndiaRole: Financial Institutions Alliances · Job Location: Mumbai · Min Experience:Minimum 7 years ' experience including onboarding NBFCs as lending partners · Qualification: MBA is a Must · Role Summary · This position will be sole owner of proactively identifying and onboarding fi ...
-
Credit Risk Analyst
Found in: Talent IN 2A C2 - 1 day ago
DOHA BANK Mumbai, IndiaPurpose of Job: · Appraising Consumer Banking and Corporate banking proposal which includes Retail home loans, Loan against property, small ticket SME loans & large corporate loans. It involves conducting risk analysis by scrutinizing relevant loan documents, client meet, analyzi ...
-
Banking Analyst
Found in: Talent IN 2A C2 - 11 hours ago
Corenza Mumbai, IndiaJob Description : · - Responsibilities and Duties : · Banking analysts will be responsible for conducting a thorough review of current KYC, Mandate and Guarantee, loan, and analysing Guarantee & loan extension and renewal requests in order to identify potential risks · Must effe ...
-
Specialist - Associate (Fixed Term Contract)
Found in: Talent IN 2A C2 - 2 days ago
Experian Mumbai, IndiaAs a Consumer Support Team Lead you will be responsible for managing the operations of Consumer Support. Your exposure to Banking Operations, Credit Information Companies will differentiate you from the rest. · The role sits within the Credit Services and Consumer Services busine ...
-
AVP, Personal Loans
Found in: Talent IN 2A C2 - 1 day ago
DBS Bank Mumbai, IndiaBusiness Function: · Risk Management Group works closely with our business partners to manage the bank's risk exposure by balancing its objective to maximize returns against an acceptable risk profile. We partner with origination teams to provide financing, investments and hedgin ...
-
Strategic Planner
Found in: Talent IN 2A C2 - 1 day ago
idea Smith Mumbai, IndiaCompany Description · Idea Smith is aN AWARD WINING digital creative agency based in Mumbai. Comprising of geeks, strategists, and creative storytellers, our agency offers holistic solutions in Digital Content, Social Media Marketing, Video Production, Web UI/UX, Technology, Desi ...
-
Creative Copywriter
Found in: Talent IN 2A C2 - 1 day ago
idea Smith Mumbai, IndiaCompany Description · Idea Smith is a digital creative agency based in Mumbai. We are a home for fabulously talented people and a partner to great brands. Our services include Digital Content, Social Media Marketing, Video Production, Web UI/UX, Technology, Design, Animations, In ...
-
CA Industrial Trainee
Found in: Talent IN 2A C2 - 6 days ago
DBS Bank Mumbai, IndiaJob Description – CA Industrial Trainee (T&O Risk) · Location – Mumbai · About DBS – · DBS is a leading financial services group in Asia, with a presence in 19 markets and is headquartered and listed in Singapore. DBS Bank has been present in India for 29 years, opening its firs ...
-
Senior Manager
Found in: Talent IN 2A C2 - 11 hours ago
The Premier Consultants ( Recruitment Company ) Mumbai, IndiaWe have opening for Senior Manager / AVP Business Process with Leading Private Bank · Experience - 5 + Year · Location - Mumbai · Job Role - · Analysing risks and obligations from all angles, writing thorough, detailed processes based on changes in regulations, products, system ...
-
Manager Finance
Found in: Talent IN 2A C2 - 2 days ago
Walking Tree Mumbai, India Full timeManager- Finance & Accounts · No. of Positions - 1 · Reporting t0 - (Head - Finance & Accounts) · Work experience - 4 years- 6 years · Pedigree - Qualified CA ( Chartered Accountant) · Company Overview · We are a luxury Jewellery global powerhouse, with over 120 years of legacy a ...
-
Senior Manager Internal Audit
Found in: Talent IN 2A C2 - 11 hours ago
Intellectual Capital HR Consulting Pvt. Ltd. Mumbai, IndiaJob Description · Team Supervisor – Continuous Offsite Monitoring · Location: Mumbai · Role · identify, analyse, devise control scenarios for various businesses like Branch banking, RPC operations, RA Operations, Trade Finance Operations, Regulatory guidelines on Liability Produ ...
-
Information Technology Help Desk Analyst
Found in: Talent IN 2A C2 - 11 hours ago
Antal TECH jobs Mumbai, IndiaJob Description · About NCRVOYIX · NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries a ...
-
Angular Lead
Found in: Talent IN 2A C2 - 2 days ago
Intellect Design Arena Ltd Mumbai Metropolitan Region, IndiaJob Description · Position Angular Lead/ Developer · Business Unit IGTB · Experience (in years) 5+ Years · Role Type (Full Time / Part Time / Contract) · Permanent · Location · Mumbai/ Pune · About Intellect Design Arena Ltd. · Intellect Design Arena Limited is a global leader ...
-
IT Support Engineer
Found in: Talent IN 2A C2 - 2 days ago
NCR Voyix Mumbai, IndiaAbout NCR VOYIX · NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. ...
-
Reconciliation Team Lead
Found in: Talent IN 2A C2 - 2 days ago
Network People Services Technologies Ltd. (NPST- Banking and Payment Solutions) Mumbai, IndiaAbout the Job · Who we are and what do we do · Innovation in every byte · NPST is a fintech company bridging the banking and fintech worlds with its product suite of technology and payments, for over 10 years. We provide software and digital payment solutions to the BFSI Indus ...
-
Senior Java Software Engineer
Found in: Talent IN 2A C2 - 2 days ago
Intellect Design Arena Ltd Mumbai, IndiaHi, · We are looking to hire a Java Team Lead. Ideal candidate will have a minimum of 7+ years of experience. · Position: Java Team Lead/ Sr. Java Developer · Experience (in years): 7+ years · Role Type: Full Time · Location: Mumbai/ Pune · Job Description: · 1) Hands on experien ...
-
Business Operations Manager
Found in: Talent IN 2A C2 - 2 days ago
Savani Financials Mumbai, IndiaAbout Organization : · Savani Financials Limited is a medium-sized Non-Banking Financial Services Company engaged in the sole business segment of financial services. Savani Financials Ltd. holds a license from the RBI to operate as an NBFC and is listed on the stock exchange. Th ...
-
Oracle PCMCS
Found in: Talent IN 2A C2 - 5 days ago
WNS Mumbai, IndiaCompany Description · WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 ...
-
Head of Product Management-Treasury/Capital Markets
Found in: Talent IN 2A C2 - 2 days ago
Intellect Design Arena Ltd Mumbai, IndiaRole - Product Management Director- Treasury/Capital Market (Mandatory to have Treasury or Capital Markets experience) · Experience - 20+ years only · Reporting - EVP · Location - Hyderabad or Mumbai -WFO · We are seeking an experienced and dynamic professional to join our team a ...
Senior Associate, Specialist, User Experience Journey, Consumer Banking - Mumbai, India - DBS Bank
Description
Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.Job Purpose:
This role is responsible for managing complaints received at the nodal desk across various channels. This role aids in supporting delivery channels of DBS to consistently implement and maintain quality service standards, ensure customer satisfaction, retention of DBS clientele & relationships, and grow the DBS reputation to be the best service provider in the market.
Key Accountability
· Overall Complaint Management for all Banking and third-party products
o Escalated mailbox
o CPGRAM, INGRAM, CMS and other complaint portals
o Banking Ombudsman complaints
o Overall knowhow and ownership for complaint management for the bank
· Root Cause Analysis and bifurcating the complaints into 4 P's – Process / People / Platform / Product and work with the Journeys team to help improve processes & journeys
· Operational management on Complaints / defects at the Nodal desk and other avenues
Ageing analysis and working towards efficiencies within the system for TAT adherence
Job Duties and Responsibilities
· Develop and execute sales strategies through outbound voice channel.
· Work on the root cause analysis of the complaints received at the Nodal office, BU Head and India & Group CEO's Office.
· To liaise with various support units / product managers for Root cause analysis for all complaints received
· Adoption of continuous improvement approach for Overall Complaint handling journey through process and digital enhancements
· Work closely with Branches (retail and Treasures) and digiService team to resolve customer complaints to the satisfaction of the customer.
· Ownership of Quarterly Standing Committee (QSC) meetings and preparation work for Customer Service & Stakeholders Relationship Committee (CSSRC) meetings on a quarterly basis
· Working with the Internal Ombudsman (IO) of the bank on the cases that are being rejected by the bank. Liaising with the IO to bring about improvements to the ways of working
· Track the closure of complaints within timelines
· Ensuring all the reporting (internal / external) is taken care of, in an accurate and timely manner.
Lead and ensure all the Internal Audit findings are taken care of and Management actions adhered to and implemented within timelines
Preferred Qualification and Experience: Graduate/MBA/
Core Competencies:
· Customer Service and customer centric orientation
· Should possess product & process knowhow
· Problem solving and diagnostic skills
· Very good analytical abilities to grasp the key points from complicated details
· Adept at interpersonal skills and collaborative ways of working with other teams
· Being structured, detail-oriented, consistent, and organized
· Being meticulous, observant and part of solution-oriented mindset
· Team management
Experience and Competencies:
· Stakeholder management
· Escalation Management
· Reporting Tools & Documentation
· Presentation Skills
· Root cause analysis
· Inter-departmental coordination
· Teamwork and collaboration
· Systems knowhow (CRM, Excel, Word, Power point)