Jobs
>
Bengaluru

    Customer Success Associate - Bengaluru, India - ITILITE

    ITILITE
    ITILITE Bengaluru, India

    2 weeks ago

    Default job background
    Description

    About Us :
    )

    ITILITE is a SaaS company that offers an end-to-end travel management platform to businesses.

    Over 200 companies including multi-sector conglomerates and tech-forward companies in India, USA and South East Asia including Jockey, RPG Group, Toshiba JSW,Ola, Swiggy and Capillary Technologies use ITILITE's platform to move their employees with superior experience, better processes and higher savings.

    Founded in 2017, ITILITE aims to use technology to bring convenience, efficiency, and innovation tocorporate travel.

    We offer integrated travel, expense, and rewards management platform tocorporates, which makes their employee's life simpler, and makes the process more efficient.


    Recognized by G2, Wharton India Economic Forum, and SuperStartups Asia as the leading T & Eplatform, ITILITE delivers over 30% cost savings, 40% improvements in finance productivity and60% higher employee delight to businesses.

    To know more about what ITILITE does look at - Job purpose:ITILITE is looking for a


    Customer Success Manager who will be a strategic and supportive partner for the customers at every stage of the buying process.

    You will be focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer issues and helping the sales team with renewals.


    Location:
    Bangalore


    Working Hours:
    Day Shift


    Role Type:
    Full-Time


    What will be expected from you?ITILITE is looking for a Customer Success Manager to be a part of our mission to use technology and data to bring corporate travel to the 21st century.

    Work with a cross-functional team (spanning Sales, Product, Engineering, and Finance) and be responsible for nurturing existing customers.

    Build systems/ processes to track user activity (especially adoption of our product), diagnose potential problem areas, and coordinate with other teams to resolve these issues Execute content/ feedback campaigns to engage users, and increase their activity on the platformMaintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needsOptimize existing processes within the company and actively enhance all Customer Success initiativesRepresent the voice of the customer to provide input into every core product, marketing, and sales processCollaborate with the engineering and development team to set up or configure our software platform as per customers' requirements and troubleshoot technical issues raised by customersProvide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer baseKeep a close tab on customer activity on the platform by analysing data and proactively taking steps to avoid potential escalations or issues and to improve the customer experience by educating them about the product.


    Who'll be an ideal candidate?1- 3 years of customer success experience for India MarketShould have worked in a B2B Saas based firm/start-upUnderstand customer outcomes by communicating with customers, analyse customer health metrics, run NPS.

    Schedule & conduct regular reviews with customer's key stakeholders to demonstrate value & successfully renew accounts
  • Scrut Automation

    Customer Success Associate

    2 days ago

    Scrut Automation Bengaluru, Karnataka, India

    **Job Description: Customer Success Associate - US** · Role Details · - Position: Customer Success Associate · - Location: Remote · - Shift timings : 7pm · - 4am IST · **About SCRUT Automation** · Scrut Automation is an information security and compliance monitoring platform, aim ...

  • Aeries Technology

    Customer Success Associate

    5 days ago

    Aeries Technology Bengaluru, India

    Job Id: Aeries/442/23-24 · Industry IT-Software / Software Services / testing · Location Bangalore · Experience Range 3 - 5 Years · Qualification Graduate · *** · **About Us** · **About Business Unit** · **Roles and Responsibility** · Job Description: Customer Success Associate · ...

  • Prosperr

    Customer Success Associate

    6 days ago

    Prosperr Bengaluru, India

    is on a mission to solve tax management for people at global scale. · We are looking for a proactive and customer-oriented individual to join our team as a Customer Success Associate. In this role, you will be responsible for effectively handling customer communication, facilitat ...

  • PyjamaHR

    Customer Success Associate

    1 week ago

    PyjamaHR Bengaluru, India

    We are looking for a Customer Success Associate who can develop and maintain long-term business relationships by serving as an internal advocate and client liaison for our HR Tech tool PyjamaHR · As Customer Success Associate you will be building strong relationships with custome ...

  • Glue Up

    Customer Success Associate

    5 days ago

    Glue Up Bengaluru, India

    **Customer Success Associate (SaaS)** · We are seeking a highly motivated and customer-centric individual to join our team as a SaaS Customer Success Associate. As a Customer Success Associate, you will play a critical role in ensuring the success and satisfaction of our SaaS cus ...

  • Quess IT Staffing

    Associate Customer Success

    1 day ago

    Quess IT Staffing Bengaluru, Karnataka, India

    **About Us** · "Quess IT Staffing is India's largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological s ...

  • Capillary Technologies

    Associate, Customer Success

    1 day ago

    Capillary Technologies Bengaluru, India

    As Associate, Customer Success - You would be responsible for: · - Working effectively both independently and as a member of a cross-functional team. · - Supporting the analytics needs of the business by analyzing data from multiple · - sources including Capillary CRM data & the ...

  • ETOE

    Customer Success Associate

    1 week ago

    ETOE Bengaluru, India

    **Job description** · **CUSTOMER SUCCESS ASSOCIATES - Education Solutions Company** · **BANGALORE** · To fuel our growth we are looking for passionate **CUSTOMER SUCCESS ASSOCIATE** immediately. This role would be part of the B2C and B2B sales functions in driving e new customer ...

  • Goodera

    Associate - Customer Success

    1 week ago

    Goodera Bengaluru, India

    Customer Success - Associate · Bangalore, Volunteering - India · **About Goodera** · Goodera is an employee volunteering, and management company that enables corporations, foundations, governments, non-profits, and employees across 100+ countries. Goodera empowers companies to pr ...

  • Flurn Technologies Pvt Ltd

    Teacher Success Associate

    2 weeks ago

    Flurn Technologies Pvt Ltd Bengaluru, India

    Teacher success associate · Work from office only (Bangalore) · Hello · We're looking for a dynamic and motivated teacher success manager to help us reshape the future of learning · **What you will do**: · - Teacher & class progress · - Ensuring that teachers are following the gi ...

  • Material Depot

    Customer Success Associate

    2 weeks ago

    Material Depot Bengaluru, India

    **Position Overview** · Material Depot is a leading provider of construction materials and interior design products, offering a diverse range of brands through a common platform. We are seeking a highly motivated and customer-focused Customer Success Associate to join our team. T ...

  • FullThrottle Labs

    Customer Success Associate

    9 hours ago

    FullThrottle Labs Bengaluru, India

    **About Us**: · - PyjamaHR is the world's Best FREE applicant tracking system (ATS) and recruitment software. It transforms the recruitment process by reducing the effort and the time taken for each task in the hiring lifecycle. We have raised a funding round from some of the bes ...

  • SkilloVilla Technologies Private Limited

    Customer Success Associate

    5 days ago

    SkilloVilla Technologies Private Limited Bengaluru, India

    **Customer Success Associate** · **About the job** · This individual will work closely with the Technical Teams and act as a bridge between various teams to make sure that our students are up for success. This individual will also be instrumental in creating long-lasting partners ...

  • Plum Benefits

    Customer Success Associate

    4 days ago

    Plum Benefits Bengaluru, India

    **BENGALURU /** · **CUSTOMER SUCCESS /** · **FULL TIME** · **/ HYBRID** · **About Plum** · We are making health insurance - simple, accessible and affordable. Hundreds of businesses of all sizes from startups to large corporates trust Plum for their employee's health protection. ...

  • Poppulo

    Customer Success Associate

    2 weeks ago

    Poppulo Bengaluru, Karnataka, India

    **Introduction** · Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company? · At Poppulo, we're working on what's next in communications and workplace technology. As a pioneer in this industry, we understand t ...

  • Walnut Folks

    Brand Success Associate

    1 week ago

    Walnut Folks Bengaluru, India

    **About us**: · The Walnut Folks Group is a leading digital marketing conglomerate specialised in influencer marketing, SEO & performance marketing. Confluencr and Intent Farm are the 2 agencies that operate under the group. · 5 Years+ Into Operations | 500+ Brand Campaigns | 80+ ...

  • Crio

    Customer Success Associate

    2 weeks ago

    Crio Bengaluru, India

    **Job Title: Associate - Customer Success** · **Company Overview**: · Crio.Do takes pride in being the world's first work-like experiential learning platform. Our mission is to empower developers with high-quality applied learning opportunities, revolutionizing the way technology ...

  • Crio

    Customer Success Associate

    1 week ago

    Crio Bengaluru, India

    **Job Title: Associate - Customer Success** · **Company Overview**: · Crio.Do takes pride in being the world's first work-like experiential learning platform. Our mission is to empower developers with high-quality applied learning opportunities, revolutionizing the way technology ...

  • Nanoprecise

    Customer Success Associate

    5 days ago

    Nanoprecise Bengaluru, Karnataka, India

    **Responsibilities** · - **Customer Onboarding**: Lead the onboarding process for new customers, ensuring they are set up for success with our AI vibration analysis solution. Provide training and guidance as needed. · - **Account Management**: Build and maintain strong relationsh ...

  • Dozee

    Customer Success Associate

    1 week ago

    Dozee Bengaluru, India

    **Key Responsibilities**: · **Short Info** · - Posted: 0 day(s) ago- Work Location: Bangalore- Qualifications: Any qualification other than B.Tech/ B.E./ B.Sc- Experience: 1 Years - 0 Months To 3 Years - 0 Months ...