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    Tally Customer Desk - Mumbai, India - Kiash Solutions LLP

    Kiash Solutions LLP
    Kiash Solutions LLP Mumbai, India

    Found in: Talent IN C2 - 10 hours ago

    Default job background
    Full time
    Description

    Process: Tally

    Job Title: Tally Customer Desk.

    Level of Hire: Fresher

    Salary Range: 14k to 16K

    No Of Opening: 5

    Criteria:

    1) Candidate must have a minimum qualification of Bachelors Degree with Accountancy and

    Commerce background or BAF)

    2) Excellent oral and written communication skills. For Oral - English and Hindi is a must.

    3) Basic computer knowledge.

    4) Tally knowledge is an added advantage.

    Role Responsibilities:

    1) Will be the first face of contact for various stakeholders through voice and non-voice modes to

    address product and non-product queries.

    2) Will record and resolve the received interactions as per the defined process and interaction

    matrix within the SLAs prescribed.

    3) Will capture and report the product and non-product feedback/suggestion from the

    stakeholders.

    4) Will record the Product Change Request in the system received during Interactions.

    5) Will discuss and escalate the complicated interactions with the team leader in time in-order to

    bring them to appropriate closure within SLA.

    What is in it for you (Candidate)? :

    1. You will get to talk to 30 different businesses in a day and gain knowledge on various

    business processes

    2. Will be addressing queries of customers from different segments and sizes, thereby gaining

    domain and Tally knowledge

    3. You will be an active participant in moving India to GST ready thereby building India for

    tomorrow


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