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    Team Lead for Sales Insurance - Navi Mumbai, India - Hexaware Technologies

    Hexaware Technologies
    Hexaware Technologies Navi Mumbai, India

    Found in: Talent IN 2A C2 - 2 days ago

    hexaware technologies background
    Description

    Team Lead for Sales Insurance (Domestic Voice process)

    Role Specifications:

    Shift

    General shift -Day Shift

    Voice/Non-Voice

    Voice process

    Domestic

    Qualification

    min 10+2 is mandatory

    Key skills

    Over all 3+ years of experinces and min 1 years as Team lead (sales)from BPO

    Round of interview

    2 Round of interview

    JD:

    Over all 3+ years of experinces and 1 years as Team lead (sales)from BPO

    Need good communication skill from Sales background Domestic process

    Ensures adherence and meeting the contractual SLA's consistently


    • Manage the incoming workflow along with focus on team efficiencies (Productivity)


    • Drive Quality and compliance within the team and inculcate customer centricity


    • Manage customer escalations, identify the issue, prepare and share the RCA


    • Drive team performance to achieve the performance benchmark and strive for excellence


    • Identify areas of improvements within process / team and implement changes in required areas


    • Is able to communicate clearly, both written and in speech and works accurately and with eye for details


    • Drive team performance through constant feedback and guide through career progression


    • Responsible for managing and ensuring on the communication of system issues/outages to all stakeholders


    • Raise and follow through on the change management request


    • Ability to manage work efficiently with minimum guidance


    • Source and implement ideas for ease in day to day operation.

    Mandatory:


    • Excellent communication and team management skills


    • Excellent customer and client relationship skills


    • Commitment to achieve deadlines provided and result oriented


    • Ability to make sound judgment & be decisive


    • Logical thinking and attitude for learning


    • Delight customers, and go above and beyond the call of duty


    • Has empathy for the customers situation


    • Works with highest degree of accuracy and with eye for detail


    • Build a long-term relationship with the customer in the best interest of both customer and client


    • Able to work under pressure and with stringent timelines during times of need in rotational shifts/day and even on regional holidays.

    Interested candidates kindly share across your updated resume in order to conduct a role model discussion @

    Thanks,

    Matilda Dmello

    /

    Team Coach

    Hexaware BPS

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