- Handle customers over Voice for the queries related to travel
- Following prescribed Client processes, Cancellation, Schedule change, Name change, Luggage EMD and Seats.
- Updating all relevant systems providing appropriate notes when required.
- Queue placements of PNR to relevant data queues for further action.
- Liase with all relevant departments to resolve customer issue.
- Monitor and action assigned queue. Perform all duties within team and personal targets.
- Must be comfortable with 24*7 work environment especially night shifts.
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Customer Service Representative - Gurugram, India - WNS
Description
Customer Service - Voice Support
Position - Associate and Senior Associate
Experience - Fresher to 2 Years
Education - Any Graduate / Result Awaited/ Pursuing
Shifts - Rotational
Week Offs - 2
Work Location - Sector-30, Gurgaon
NEED IMMEDIATE JOINERS
Job Details -
Interested candidates share your cv on below address -
Point of contact Raj Kapoor -