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    Sales Manager - Mumbai, India - Ather Energy

    Ather Energy
    Ather Energy Mumbai, India

    Found in: Talent IN 2A C2 - 2 days ago

    Default job background
    Manufacturing / Mechanical
    Description

    you'll be our: Sales Manager

    you'll be based at: Ulhas Nagar - Mumbai

    you'll be Aligned with: Sales Strategy Head

    you'll be A member of: Sales

    What will you be doing at at Ather:

    • Meet pre-order test ride targets for the Experience Centre (EC)
    • To plan and implement marketing activities for the month to ensure enquiry and test drive generation
    • Manage, guide, and engage the Product Specialist team at the EC
    • Prepare a monthly roster and leave management for the Product Specialist team
    • Control and solve for any issues to avoid negative escalations from the EC
    • Conduct regular training and review sessions with product specialists
    • Provide superior customer experience through pitches/interaction with customers visiting the EC
    • Provide superior test ride experience to the customer by clearly explaining the features to focus on before the ride, and visual demonstration post the ride
    • Provide relevant information on Financing Options and Subscriptions to the customer
    • Enable and guide the customer to place a pre-order for the vehicle at the EC/inform about the option to pre-order online
    • Solicit customer feedback through the microsite, to ensure customer experience is constantly improving
    • Provide accurate information to ensure the customer leaves the EC with all questions answered
    • Provide customer feedback to aid in customer profiling
    • Provide a detailed delivery briefing to the customer and ensure a superior delivery experience
    • Ensure customer's relevant details are updated on the FAME portal at the time of delivery. Follow-up on incomplete cases to ensure closure before deadline
    • Provide delivery feedback through the microsite to ensure the customer experience is constantly improving
    • Ensure all checklists and Standard Operating Procedures are diligently implemented to reduce contingencies. Ensure lessons learnt are integrated to improve the SOPs
    • Stay updated with industry information and competitor offerings
    • Constantly refresh product and accessory information to ensure accurate information is available to the customer
    • Ensure tools like Order Management System and Floor Staff Tool are updated in a timely manner so that accurate reports are generated
    • Quarterly audit of assets and upkeep of the EC

    Some attributes that you bring to this role:

    • Understanding people - Good listeners who can adapt themselves to different situations and share feedback and suggestions openly and constructively.
    • Convincing People - Amazing negotiators and persuasive communicators who can adopt perspectives that suit the situation, while also standing for ideas that support the organisation.
    • Establishing rapport - Great at putting people at ease, making them feel welcome and connected to the product ecosystem & brand.
    • Interacting with people - An obvious requirement for a Sales person Go-getters who can network and interact with a host of people, within and outside Ather, and use this data to shape decisions.
    • Managing tasks - Multi-tasking wizards who know the importance of planning, prioritising, and organising before jumping to execution.
    • Team working - Encouraging team contributions in decision making, and driving work within and between teams.

    What kind of experience & skills do I need for this role?:

    • 10 to 14 years of experience in Retail Operations.
    • An automobile enthusiast with the passion to learn more about automobiles and what's happening in the automotive world.
    • Good communication skills in English. Ability to communicate in any other regional language is desirable.

    What should I have graduated in?:

    • A graduate degree in Science/Engineering would be ideal but can be overlooked if the candidate is confident in the know-how of technology.

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