- Meet pre-order test ride targets for the Experience Centre (EC)
- To plan and implement marketing activities for the month to ensure enquiry and test drive generation
- Manage, guide, and engage the Product Specialist team at the EC
- Prepare a monthly roster and leave management for the Product Specialist team
- Control and solve for any issues to avoid negative escalations from the EC
- Conduct regular training and review sessions with product specialists
- Provide superior customer experience through pitches/interaction with customers visiting the EC
- Provide superior test ride experience to the customer by clearly explaining the features to focus on before the ride, and visual demonstration post the ride
- Provide relevant information on Financing Options and Subscriptions to the customer
- Enable and guide the customer to place a pre-order for the vehicle at the EC/inform about the option to pre-order online
- Solicit customer feedback through the microsite, to ensure customer experience is constantly improving
- Provide accurate information to ensure the customer leaves the EC with all questions answered
- Provide customer feedback to aid in customer profiling
- Provide a detailed delivery briefing to the customer and ensure a superior delivery experience
- Ensure customer's relevant details are updated on the FAME portal at the time of delivery. Follow-up on incomplete cases to ensure closure before deadline
- Provide delivery feedback through the microsite to ensure the customer experience is constantly improving
- Ensure all checklists and Standard Operating Procedures are diligently implemented to reduce contingencies. Ensure lessons learnt are integrated to improve the SOPs
- Stay updated with industry information and competitor offerings
- Constantly refresh product and accessory information to ensure accurate information is available to the customer
- Ensure tools like Order Management System and Floor Staff Tool are updated in a timely manner so that accurate reports are generated
- Quarterly audit of assets and upkeep of the EC
- Understanding people - Good listeners who can adapt themselves to different situations and share feedback and suggestions openly and constructively.
- Convincing People - Amazing negotiators and persuasive communicators who can adopt perspectives that suit the situation, while also standing for ideas that support the organisation.
- Establishing rapport - Great at putting people at ease, making them feel welcome and connected to the product ecosystem & brand.
- Interacting with people - An obvious requirement for a Sales person Go-getters who can network and interact with a host of people, within and outside Ather, and use this data to shape decisions.
- Managing tasks - Multi-tasking wizards who know the importance of planning, prioritising, and organising before jumping to execution.
- Team working - Encouraging team contributions in decision making, and driving work within and between teams.
- 10 to 14 years of experience in Retail Operations.
- An automobile enthusiast with the passion to learn more about automobiles and what's happening in the automotive world.
- Good communication skills in English. Ability to communicate in any other regional language is desirable.
- A graduate degree in Science/Engineering would be ideal but can be overlooked if the candidate is confident in the know-how of technology.
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Sales Manager - Mumbai, India - Ather Energy
Description
you'll be our: Sales Manager
you'll be based at: Ulhas Nagar - Mumbai
you'll be Aligned with: Sales Strategy Head
you'll be A member of: Sales
What will you be doing at at Ather:
Some attributes that you bring to this role:
What kind of experience & skills do I need for this role?:
What should I have graduated in?: