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    Inside Sales Specialist - Mumbai, India - Iron Mountain

    Iron Mountain
    Iron Mountain Mumbai, India

    Found in: Appcast Linkedin IN C2 - 13 hours ago

    Default job background
    Description

    About Us: Iron Mountain Incorporated (NYSE: IRM) is a global leader in innovative storage, asset lifecycle management, and information management services. With over 70 years of experience serving more than 95% of the Fortune 500 and 225,000 companies worldwide, Iron Mountain helps customers CLIMB HIGHERTM to transform their businesses.

    Position Purpose:

    Responsible for Inside Key Accounts and sales via tele-calling activity of the entire sales cycle

    for mid market customers including lead generation, opportunity conversion , customer

    interaction, cross and up selling, issue resolution. This role is to prospect and generate

    new logos for mid market only. Existing mid market customers shall not be under the

    purview of this role.

    Major | Key Accountabilities

    ● New Customer - Calling from a list of accounts (cold calling) that have not been

    tapped so far, based on the information provided by the Commercial team. Offering

    Iron Mountain services and converting them into leads and finally to customers.

    ● Updating Systems - Keeping the SFDC and other systems updated with regards to all

    interactions as per defined processes.

    ● Reporting - Providing reports to the management as and when required by the process

    or requested by the user as per standard procedure.

    Measures

    ● Timely completion of call-cycle

    measured through telecalling

    data

    ● Number of new leads generated

    and. Number of new customers

    signed up

    ● Overall NPS scores

    Authority | Decision Making

    ● Decision to make calls to Prospects

    ● Decision to escalate a case as required

    ● Decision to sign new customers as per

    standard procedure

    ● Cube volume target from new logo customers

    ● Improvement of NPS score including C-SAT and CES scores.

    ● Improved Internal Customer Satisfaction

    Key Contacts | Internal

    ● Commercial [Mid Market Team]

    ● Operations

    ● Customer CARE

    ● Other support functions

    Key Contacts | External

    ● Leads

    ● Prospects

    ● Customers

    Qualification

    ● Graduate from a recognized

    University

    Experience

    ● 3-4 years of back office selling in a B2B

    environment, preferably International BPO

    sales,banking and insurance etc

    Skills & Knowledge

    ● Excellent telephone handling skills and a pleasant voice quality

    ● Good command over language [spoken] with clear accent

    ● Good business writing skills

    ● Selling & negotiation skills

    ● Person aligned to Iron Mountain values (Act with Integrity | Own Safety & Security |

    Build Customer Value | Take Ownership | Promote Inclusion and Teamwork)

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